Senior Business Analyst at Global Payments in Athens, Attica, Greece

Senior Business Analyst Location: ATHENS, , GREECE Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Global Payments is dedicated to providing the most reliable and technologically innovative solutions for any business seeking to develop a comprehensive package of services for accepting transactions with debit, credit, or prepaid cards. In Greece, we conduct business through our joint venture with the National Bank of Greece, NBG Pay. NBG Pay provides customers with an innovative, cost effective and secure payment solution to grow their business. Services include the authorization, clearing, and settlement of credit, debit and prepaid card transactions between cardholders and merchants. Join us at a modern fintech company pioneering a new era of payment technologies. For NBG Pay, we are currently seeking a competent and experienced Senior Business Analyst responsible for using our raw data to identify trends and issues, create purposeful MI and automated dashboards that help our business evaluate backbook performance. He/she will also be able to craft appropriate value-adding commentary helping us identify gaps and explore opportunities to maximize revenue opportunities. Accurate production of daily, weekly, monthly, and ad-hoc reports is a key deliverable with the ability to bring performance to life, identify trends and segment the portfolio using relevant commentary and visual storytelling. Key stakeholders internally include the GR Leadership Team. About the role Accountable for the accurate and timely production of daily, weekly, monthly and quarterly Business Ops & Partner MI focused on appropriate measures and indicators for the GR business Supports the Senior Manager for Revenue Assurance & Business Ops in identifying segmentation and growth trends for our existing portfolio base Effectively support revenue initiatives with data analysis and strategy formulation through understanding the latest hierarchies in place for portfolio analytics Prioritize multiple ad-hoc requests from a wide range of stakeholders for data, transforming information into a user friendly format Has a strong focus on adding value through commentary and insight, ensuring all MI produced tells a story e.g. through creation of dashboards, slide decks and scorecards Collaborate and communicate clearly and confidently with multiple stakeholders at various levels and ensures our reports and commentary support commercial strategies by driving optimal team performance Production of the Annual Portfolio Review, offering insight into different key business areas split by market verticals to highlight performance over previous year and associated trends Completion of quarterly mystery shop activities, to evaluate our products and customer service in comparison to our competitors. Works closely with Customer Success to understand merchant and consumer trends, including behavior and spending habits by vertical. Combines industry and customer insights through confident conversations with existing merchants and competitors. About you Bachelor in Business Administration or related field 5+ proven work experience as a Senior Business Analyst or similar role Good communication (written and oral) and interpersonal skills Works well under tight timescales and able to prioritize effectively Able to manipulate large quantities of data with strong attention to detail Skilled at ‘making the complex simple’ and the ability to bring data to life with ‘the story’ (especially for non-financial/data users) Outstanding analytical skills, self-motivated, high performing and goal oriented Ability to innovate by challenging the status quo and come up with imaginative ways of doing things more effectively Highly numerate and a PRO user of Excel Works well both as part of a team or without supervision Desirable: An understanding of the card payment industry For more information regarding the personal data that Global Payments collects during the application process as well as the way such data are processed, please visit the Privacy Notice Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.