Cloud Support Engineer L1

Location: CHENGDU, SICHAUN, CHINA · In Office 100%

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Junior Technical Support Engineer to join our ever-evolving technology team and help support the systems and services that power global commerce.

What you’ll own

• Work closely with Engineering, Product and Operations teams to identify and resolve system issues, troubleshoot defects and support system performance optimization.
• Monitor business-critical systems and services, respond to alerts and incidents, and support emergency fixes and releases when needed.
• Collaborate with global teams to provide 24/7 technical support coverage, ensuring timely response and follow-up for critical issues.
• Support troubleshooting across applications, APIs, infrastructure and cloud environments by analyzing logs, error messages and monitoring alerts.
• Help continuously improve monitoring and alerting, incident response processes, knowledge bases, operational documentation and troubleshooting runbooks.

What you’ll bring

• Bachelor’s degree or above in Computer Science, Software Engineering, Computer Networking, Information Technology or a related field. Outstanding fresh graduates and current students seeking internship opportunities are welcome to apply.
• Solid understanding of computer fundamentals, including operating systems, computer networks, data structures, databases and common web technologies.
• Basic knowledge of at least one programming or scripting language, such as Node.js, Java, Python, PHP, Go or Shell, with the ability to write simple scripts for log/data processing or task automation.
• Basic understanding of REST APIs, HTTP/HTTPS, JSON and OAuth, together with familiarity with Linux commands, logs, processes and basic network troubleshooting.
• Strong learning ability, problem-solving mindset and sense of ownership, with good English communication and documentation skills to work effectively with global teams.

It’s a bonus if you have

• Hands-on experience with Postman, cURL, Docker, or similar development and troubleshooting tools.
• Exposure to AWS, Azure, GCP, microservices, containerization, CI/CD, monitoring or alerting technologies.
• Experience through internships, academic or personal projects, open-source contributions, technical blogs, programming competitions, cloud projects or application deployments.

Think like a client

We care deeply about our clients' success. We ask, listen and learn, curious to understand first. Our passion drives excellence in everything we set out to do.

Act like an owner

We take accountability, working at pace to own our outcomes. We empower each other to make decisions. We’re innovative, always finding better ways to deliver impact.

Win as one team

We value personal connections, moving forward together with clarity. We build inclusive and global teams, embracing different perspectives and ideas. It’s always “we,” never “me.” We’re determined to succeed together.

Great Working Environment

• Comprehensive social insurance and Housing Accumulation Fund benefits in accordance with local requirements.
• Commercial medical insurance in addition to statutory medical insurance, with options to add eligible family members.
• Weekends off and up to 25 days of annual leave.
• A flat, engineering-driven and collaborative working environment that embraces innovation, including the use of AI to improve engineering efficiency and delivery quality.
• Opportunities to collaborate with global teams across the United States, Europe, India, Ukraine and other locations.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.