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Field Operations Specialist - Westchester,… at GLOBAL OPS · Englewood
Skills
Job Description
Location: Westchester, North New Jersey & West Connecticut (back up to Manhattan)
Employment Type: Full-time - Salaried
Work Setting: Field-Based (Multi-Site) Schedule: Tuesday to Saturday (50 hours workweek in the field; with flexible coverage requirements) Compensation:
- Unarmed: $62,400 annually
- Armed: $76,700 annually (must possess valid NYS Armed Guard License, NJ SORA, and Unrestricted Carry Permit)
About the Role
The Field Operations Specialist (the "FOS") serves as a critical operational stabilizer within GLOBAL OPS’ Field Management structure. This is a high-responsibility, field-based role designed to ensure coverage continuity, site familiarity, and real-time operational support across assigned regions.
This role is not a traditional supervisory position. Instead, it is focused on operational excellence, rapid response, site presence, and quality assurance across multiple locations.
The FOS plays a key role in supporting Managers of Field Operations and the Director of Security Operations by ensuring that field operations run smoothly, consistently, and professionally.
This role is structured as a developmental pathway into formal field management leadership.
Key Responsibilities
1. Regional Shift Coverage & Workforce Stabilization
- Provide on-site coverage in response to call-outs, absences, and urgent staffing needs
- Float between multiple client locations within assigned region
- Maintain operational continuity during scheduling gaps
- Support staffing stabilization efforts during peak operational periods
2. Site Familiarization & Operational Readiness
- Develop working knowledge of all assigned sites, including post orders and client expectations
- Conduct regular site visits and walkthroughs
- Perform perimeter checks and site checks
- Identify operational inconsistencies and escalate appropriately
3. Incident Response & Escalation Support
- Respond to urgent field incidents in coordination with Company Management
- Support proper incident documentation and reporting
- Maintain composure and professionalism during high-pressure situations
- Reinforce escalation protocols and operational standards
4. Quality Assurance & Standards Enforcement
- Reinforce company protocols and professional conduct standards
- Support onboarding shadowing for new agents
- Provide real-time feedback to Managers regarding operational trends
- Model accountability, punctuality, and field professionalism
Authority & Reporting Structure
- Reports directly to the Manager of Field Operations
- No direct reports
- No hiring, termination, or disciplinary authority
- No client contract ownership
This role supports field management.
Qualifications
- Minimum 5 years of private security or related operational experience
- Valid NYS Security Guard License (required)
- Valid NYS Armed Guard License (required for Armed role)
- Valid NJ SORA & Carry Permit (required for Armed role)
- Strong understanding of field security operations
- Ability to travel between multiple Westchester, North New Jersey & West Connecticut
- Professional communication skills (verbal and written)
- Ability to remain calm under pressure
- Strong situational awareness and decision-making ability
Physical & Work Requirements
- Ability to stand and walk for extended periods
- Ability to travel between sites throughout Westchester, North New Jersey & West Connecticut
- Flexibility for evenings, weekends, and emergency coverage
- Ability to respond to urgent operational needs
What Success Looks Like
- Reliable coverage stabilization
- Clear, professional incident escalation
- Strong site familiarity across region
- Reduced operational disruption
- Positive client and internal feedback
- Demonstrated readiness for advancement into Field Management
Career Path
Security Agent ↓ Field Operations Specialist ↓ Regional Security Operations Manager ↓ Director of Security Operations
This role is designed as a developmental stepping stone for high-performing professionals seeking advancement into formal leadership roles.
Why Join GLOBAL OPS
- Work within a structured and disciplined field management model
- Competitive compensation aligned with responsibility
- Clear advancement pathway
- Exposure to diverse operational environments
- Opportunity to contribute meaningfully to field stabilization