Operations Manager

Location: Candidate must reside in Waco, TX

Annual Compensation: $100,000 - $105,000 DOE

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you’ll embark in meaningful work that will make an impact on you and the customers we service. View our employees’ stories on how we provide care to the world at www.AtaMomentsNotice.com.

GMR’s Core Behaviors—keep care at the center, raise your hand, seek to understand, find a way together and be accountable—unite our teams and set us apart in emergency medical services.

The purpose of this position is to manage the day-to-day operations and to meet the values, guiding principles, operating and strategic goals of AMR. A Manager of Operations must work to meet the business objectives of the organization by ensuring internal and external customer satisfaction and positive community relations, retaining profitable market share and driving non-acquisition growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Demonstrate that internal customers are as valuable as external customers, project appreciation and respect for all team members.

• Analyze markets and develop plans which match the supply of out-of-hospital healthcare services appropriately to meet customer demands.

• Ensure optimal service levels to agencies, hospitals, and the medical community. Analyze information regarding customer satisfaction, modify processes, and counsel employees to ensure high levels of customer service.

• Negotiate contract provisions and modifications. Participate in the resolution of issues with members of community and political groups and other agencies.

• Plan, control and monitor operating budgets for assigned areas of responsibilities.

• Participate in marketing activities and business development to increase revenues and decrease costs.

• Prepare and analyze financial and other data reports. Make modifications to operations to contain costs.

• Design, implement and maintain processes to maximize quality of operations.

• Ensure compliance with AMR policies and procedures.

• Ensure continuous quality improvement through clinical management, communications center, and protocol interaction.

• Establish a program for disaster planning and take control of situations as needed during times of disaster.

• Manage employee performance by setting and communicating standards, measuring results and providing feedback.

• Participate in the resolution of labor disputes and ensure effective relationships with union representatives.

• Monitor and ensure compliance with OSHA, EEO, and other applicable local, state, and federal laws governing business and employee relations.

• Manage inventory (including the fleet of vehicles) in a cost-effective manner.

Minimum Qualifications:

• Bachelor’s degree in business, healthcare or appropriate field of study.

• Minimum of three years in general management experience, including financial management and employee supervision.

• Demonstrated effective track record cultivating relationships with internal and external customer-base.

• Minimum of two years emergency medical operations experience.

• Driving record in compliance with AMR policy regarding insurability.

The application window for this position is anticipated to close on 9/30/26.

Learn how our values are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at GlobalMedicalResponse.com/Careers.