Why GLS?
Purpose: Access to affordable, reliable transportation is essential to leading productive work and personal lives, caring well for oneself, one’s family, and the needs of others. Through advanced analytics and technology, we can more accurately predict credit risk and provide more people with an affordable auto financing option for their next vehicle. That’s what GLS has done for over 10 years, helping more than half a million families meet and improve their transportation needs.
People: Join a culture of over 1,000 employees who Care Deeply and Think Boldly, driving innovation in an adaptive and positive culture that celebrates successes. We empower and reward individuals and teams who make direct, positive impacts to the business and each other, who take pride in their work and are ever-raising the bar.
Growth: Recognized by Inc 5000 as one of the fastest-growing private companies in America. Join GLS to grow with us!
Benefits: GLS offers the below great benefits for your amazing work!
o Competitive base pay and performance bonuses, dependent on role
o Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
o 401K with employer match and 100% immediate vesting
o Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
o Paid Volunteer Time Off (VTO) Annually
o Tuition Reimbursement
o Parental Leave
o Business casual work environment
What does it mean to be an Operations Supervisor with GLS?
The Operations Supervisor is responsible for overseeing the day-to-day operation and management of a team of associates to ensure individual and team performance objectives are met. This supervisor is responsible for the development of team members through daily feedback, coaching, training, and recognition strategies, as well as executing programs to improve customer experience and business processes.
What does it mean to be an Operations Supervisor with GLS?
The Operations Supervisor is responsible for overseeing the day-to-day operation and management of a team of associates to ensure individual and team performance objectives are met. This supervisor is responsible for the development of team members through daily feedback, coaching, training, and recognition strategies, as well as executing programs to improve customer experience and business processes.
How will you drive value within the organization as an Operations Supervisor?
Support the development, administration, and compliance of departmental and company procedures, policies, and metrics
Analyze data to drive process improvement, increase performance and efficiencies, reduce operational risk, and prevent loss
Assist with the development, testing, and implementation of new operational tools, features, and process improvements that support business objectives
Provide training, guidance, performance coaching, and feedback to direct or indirect employees
Research, implement, and execute departmental workflows, and recommend opportunities for improvement
Develop and maintain department goals and employee work schedules to meet operational objectives and customers service level requirements
Identify opportunities to improve workflows, call logic, scripts, and operational processes, and partner with vendors and internal teams to implement enhancements
Monitor calls and drive resolutions for escalated concerns and complaints
Provide managerial oversight for departmental staffing and employee performance
Collaborate with other departments and external vendors to ensure operational processes and automated interactions meet regulatory and quality standards Maintain electronic records and files that support work performed, results, and outcomes
Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
Demonstrate commitment to the organizational core values and key competencies
Perform additional assignments and special projects as required by the needs of the company or as directed by managem
What should you already know to be successful as an Operations Supervisor?
Minimum of bachelor’s degree required
Strong oral and written communication skills
Demonstrated ability to motivate and lead a team - provide quality training, guidance, performance coaching, and feedback to assigned staff
Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
Ability to effectively manage highly sensitive and confidential information, interact at all levels within the organization, and build cross-functional partnerships across the business
Intrinsically motivated with demonstrated ability to take initiative, identify needs, make recommendations for improvement, see recommendations through implementation, and evaluate improvements for effectiveness
Team player that can adapt in a fast paced and changing environment
Proficient computer skills with working knowledge of standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
Employment Requirements:
Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity
Remain in a stationary position up to 100% of the workday
Constantly operate a computer and other standard office equipment
Job functions involve sedentary to light physical effort. Physical demands range from sitting, walking, standing, or pushing or pulling materials. Work may involve exerting up to 10 pounds of force to lift, carry, push, pull, or move objects
Be able to perform activities such as: viewing a computer terminal, extensive reading, bending, and kneeling
The position may require 25% travel (domestic and international)
GLS participates in the
E-Verify program to confirm the employment eligibility of all newly hired employees
Please visit
www.glsauto.com for information about our great company and other amazing opportunities
Applicants have rights under Federal Employment Laws
