Product Owner I, Marketing Technology at Global Credit… · Glendale

Summary: Global Credit Union is seeking a Product Owner I for Marketing Technology to oversee the lifecycle management and optimization of marketing technologies. The role involves collaborating with various business lines and vendors to ensure the technologies meet organizational goals and deliver exceptional experiences for members and employees. Responsibilities: - Serve as the primary owner of the organization’s public websites and marketing automation platforms, ensuring these technologies deliver optimal digital experiences and meet business objectives - Develop, maintain, and execute roadmaps to achieve objectives - Providing guidance and oversight for the activation, maintenance, and support of all marketing technologies - Build and maintain strong relationships with technology vendors and partners - Work closely with vendors to resolve issues, optimize performance, and ensure contract compliance - Collaborate with stakeholders to define, deliver, and continuously improve digital experiences across all marketing technology touchpoints - Coordinate with vendors and internal teams to launch new or enhanced marketing technology solutions, including testing, training, and communication strategies - Work with marketing, IT, branch operations, Digital experience and other departments to understand needs, document requirements, and maintain a feedback loop for continuous improvement - Monitor industry trends, evaluate new technologies, and analyze platform performance to inform recommendations and business decisions - Maintain awareness of organizational initiatives, emerging technologies, and best practices relevant to marketing technology and digital experiences Required Qualifications: - Bachelor's degree in Marketing, Business, Information Technology, or related field (or equivalent experience) - Proven track record of successful marketing technology management, implementation, and optimization - Experience with managing an enterprise-grade CMS, and marketing automation platforms - Demonstrated expertise in marketing technology platforms and digital experience delivery - Strong project management, analysis, and problem-solving skills - Excellent oral and written communication skills; ability to present recommendations and influence stakeholders - Experience collaborating across departments and with external vendors - Self-motivated team player with strong organizational and critical thinking abilities - Comfortable with change management and ambiguity - Attention to detail, diplomacy, and ability to define requirements to meet business objectives Required Skills: Marketing technology platforms, Digital experience delivery, Marketing automation platforms, Enterprise-grade CMS management, Requirements definition, Change management, Diplomacy, Project management Benefits: Short-term and long-term incentives, Comprehensive medical, dental and vision insurance plan that has HSA and FSA options, 401(k) plan with a 5% match, Employee Assistance Program (EAP), Life and disability coverage, Voluntary cash benefits for accident, hospitalization and critical illness, Tuition Reimbursement, Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays