TAY Program Navigator, Temporary at GLIDE in San Francisco, CA

The TAY Health and Wellness Center is located at: 888 Post Street, San Francisco, CA     Position Summary: The TAY HWC Program Navigator exemplifies and models GLIDE’s mission and values, builds respectful rapport with program participants, and safely guides and connects participants to the Center’s resources, services, and other support staff to achieve relief, safety, and wellness. The Navigator serve as hosts for the Center – guiding participants through the various resources available at the Center such as showers, lockers, pantry, grooming services, clothing, laundry access, wifi access, etc.   The Navigator is a critical connector linking participants to case managers, job development specialists, housing specialists, and other community partners who are providing critical services onsite. The Navigator is also responsible for performing regular wellness checks to ensure the safety of participants while onsite.  



Essential Duties and Responsibilities

Other duties can be assigned, and the duties and responsibilities of the job are subject to change without notice.

Welcome and orient participants to the Center including community agreements, safety protocols, and resources available to them.

Foster a welcoming and inclusive atmosphere within the center. Encourage positive, healthy behaviors and promote a culture of mutual respect and support between staff and TAY participants.  

Help participants access amenities such as snacks, showers, clothing, restrooms, laundry, etc. according to established policies and protocols, including managing sign-in, service and inventory logs, and intakes.

Offer directions and guidance to participants seeking assistance or information, demonstrating patience, understanding, and a willingness to help, and linking participants to care internally and externally when necessary. Offers every visitor access to case management.

Perform safety and wellness checks inside the Center and its surrounding areas such as the patio and exterior of building to ensure participants feel safe and supported.

Maintain safety, cleanliness, organization, and inventory for common areas such as lounge, pantry, conference rooms, etc. to assure positive experiences for participants.  

Collaborate with onsite staff and service providers to ensure all services are accessible to participants including deescalating conflict and/or providing alternate means of accessing resources (e.g. outdoors).

Document and report safely and health concerns immediately to Shift Supervisor or Program Manager.

Maintain accurate records of observations, engagements, referrals, connections, and outreach activities, with integrity and attention to detail using paper logs and/or Salesforce database.

Attend regular meetings and training sessions to stay informed about neighborhood developments, resources, and best practices, with a commitment to embodying the values of GLIDE.

Minimum Qualifications

High school diploma or GED and an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job. 

3+ years’ experience working in health or human services setting providing advocacy, navigation, and/or low-threshold case management services to high-need individuals or equivalent combination of education and experience preferred. 

Able to use computer systems to perform routine work functions such as typing, internet research, document formatting, and data entry.

Must have or complete CPR and First Aid Training, Mental Health First Aide, Crisis Prevention Certification, and Overdose Prevention within 3 months of hire. 

Excellent interpersonal and teamwork skills are essential and knowledge of de-escalation techniques. 

Experience with managing crowds, lines, and/or access to critical resources with populations that may be experiencing high levels of stress and trauma.

Ability to communicate with and interact with emergency personnel (e.g. ambulance, police, firefighters, etc.) during emergencies

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety and security operations for the protection of people and property

Excellent organization and planning abilities. Ability to multi-task within specific timelines

Ability to respond to high intensity situations, deescalate interactions and work within a complex and demanding environment in the Tenderloin neighborhood; ability to apply community-based principles to working with persons experiencing homelessness, substance use and mental health issues. 

Commitment to the mission, values and philosophy of GLIDE.

Physical Requirements

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.  

Ability to work on a computer and see details of objects at close range.  

Ability to hear within normal range, and communicate effectively (in person, telephone or Zoom).  

Finger dexterity and the ability to use all standard office equipment.  

Sit or stand comfortably; and the ability to navigate throughout office spaces (via elevator or stairs).