Executive Assistant at Glia in New York City, NY

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

The Role

We are seeking a high-leverage Executive Assistant to serve as a strategic partner to our Chief Strategy Officer (Co-Founder) and EVP of Sales. You will be the air traffic controller for two of our most critical leaders, ensuring their time is spent on highest-value activities while proactively removing bottlenecks across the organization. The ideal candidate will be adaptable, detail-oriented, and possess excellent communication skills.

What You’ll Do

• Strategic Sync & Execution: Attend high-profile leadership meetings; capture key decisions, synthesize action items, and drive follow-up to ensure nothing stalls.

• Calendar Optimization: Manage complex, high-velocity calendars for the CSO and EVP of Sales.

• GTM Coordination: Partner with the EVP of Sales to assist in tracking sales performance metrics, preparing for business reviews and executive commit calls, and streamlining communication with the broader sales org.

• Material Development: Design and polish high-stakes presentations and briefing materials for Board meetings, investor relations, and strategic partnerships.

• Project Management: Lead special projects and research assignments that cross-cut departments.

• Logistics & Events: Coordinate complex international travel and execute high-impact events, including executive off-sites, board meetings, and departmental sync weeks.

• Operational Excellence: Manage expenses, reimbursements, and administrative duties in collaboration with HR and Finance to ensure seamless office and remote operations.

Requirements

• Experience: 2+ years of experience as an Executive Assistant, ideally supporting C-Suite leaders in a high-growth tech environment.

• Strategic Mindset: Ability to understand the "big picture" and anticipate the needs of executive leadership before they arise.

• Communication Mastery: Outstanding writing and verbal skills; ability to communicate with professionalism to external partners and internal stakeholders.

• AI Literacy: High proficiency in leveraging AI tools to automate administrative workflows, synthesize meeting transcripts, and draft executive communications.

• Technical Proficiency: Advanced skills in Google Workspace, especially Sheets, Docs and Slides. Familiarity with CRM tools (Salesforce) and Project Management software is a plus.

• Discretion: Proven ability to handle highly confidential information with absolute integrity.

• Adaptability: A "no task too big or small" mentality with the flexibility to pivot as priorities shift in a fast-paced startup.

Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

The Glia Talent Acquisition team uses @glia.com and @gliatalent.com email addresses for coordinating interviews, providing updates, and sending documents.

Our hiring process involves an introduction, practical and team interviews, and a decision and offer. For more information, visit our Recruitment Privacy Notice page or contact our talent team via talent@glia.com