Teller/New Accounts Representative at Glacier… · Salt…

Summary: Glacier Bancorp, Inc. is seeking a full time Teller/New Accounts Representative for their Salt Lake City branch. The role involves assisting customers with their banking needs, processing financial transactions, and providing excellent customer service while adhering to banking regulations.

Responsibilities:
- Receive and process customer financial transactions including deposits, withdrawals, loan payments, credit card payments, cashier's checks, fund transfers and sell gift cards. Maintain and balance cash or teller drawer daily, while adhering to assigned transaction limits
- Become proficient in the Bank’s products and services enabling you to provide solution-based banking services and products for the customer needs
- Resolve customer concerns that are within your authority and escalate to appropriate manager when needed. Answer phones, process wire transfers, stop payments, check orders, and create debit cards
- Provide excellent customer service and deepen relationships by following the established customer service standards
- Open and close branch as schedule deems necessary
- Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
- Complete required bank training courses within assigned time frame(s). It is the individual learners’ responsibility to ensure that they understand the information given to them in each training. If the learner does not understand the information given, they need to reach out to their supervisor for further clarification or additional training
- Will actively work on the Summit Progression Program to learn and develop assigned skills and increase proficiency
- Adhere to Altabank Core Values
- Keeps management appropriately informed of area activities and of any significant problems
- Participate in Community Service and Bank sponsored activities that serve and support the mission and values of the Altabank
- Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect toward external customers as well as internal customers (all organization personnel)
- Represent Altabank in a professional manner which includes a professional image, confidentiality, a positive “happy to help” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Attends and participates in meetings as required
- Regular, predictable and timely attendance in order to accomplish, among other things, in-person contact with customers
- Duties can change

Required Qualifications:
- High School Diploma
- six months of similar or related experience
- Must be good with detail to work with numbers and names
- Need excellent customer service skills
- Employee must be capable of interacting calmly and professionally with a variety of people from diverse backgrounds at various levels within and outside of the organization
- Employee must be capable of regular, reliable, and timely attendance
- Ability to adapt to change (e.g. shifting priorities, demands, and timelines) through time management, analytical, and problem-solving skills

Required Skills: Cash handling, Financial transactions processing, Banking products knowledge, Compliance with Bank Secrecy Act, Compliance with Patriot Act, Compliance with Office of Foreign Assets Control, Wire transfers processing, Stop payments processing, Debit card creation

Benefits: We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance., Coverage is available to employees and their eligible dependents in accordance with our written plan documents., You may also be eligible for a health savings account option, An Employee Assistance Program (EAP), A health rewards program, A retirement savings plan, including 401(k) and Profit-Sharing plans, Short and long-term disability benefits, Education and training benefits, Discounts on banking products and services., A generous Paid Time Off (PTO) plan and paid holidays., PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees., PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy., Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays., In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays., Education and training benefits, Discounts on banking products and services