Patient Coordinator at Giving Home Health Care in Albuquerque, NM

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah.

If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most.

The Patient Coordinator is a vital member of our care team, responsible for conducting home visits and attending physician appointments to build and strengthen relationships with patients and ensure their medical needs are met. This role involves managing a caseload, providing necessary training, ensuring compliance, and collaborating with healthcare providers to deliver high-quality home care services. The Patient Coordinator will also represent our company and advocate for patients during their medical appointments, ensuring a personalized and compassionate experience.

This position requires 2-3 days per week of same-day travel and up to 1500 miles monthly, with monthly reimbursement. A flexible schedule is required outside of regular business hours, depending on the patient and scheduling needs. No weekends are required. #INDNM/ABQ

Responsibilities:

• Conduct home visits to patients' homes to build and strengthen relationships, initiate home care, and gather necessary compliance documentation.
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
• Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care.
• Manage a caseload of 40-50+ patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals.
• Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.
• Work closely with other departments to ensure the highest quality of patient care.
• Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME.
• Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special.
• Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork.
• Assist in the preparation and processing of patient assessments and care plans.
• Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date. Work and train with onsite nurses for charting and incident reporting.
• Report and document incident reports as needed.
• May step in for other care team roles as necessary and manage night/weekend calls based on patient needs.
• Meet and exceed performance metrics.

Qualifications:

• Strong work ethic and focus on patient care.
• Proficient in time management, organizational skills, and scheduling.
• Excellent customer service and relationship-building abilities.
• Strong communication, interpersonal, and presentation skills.
• Energetic, outgoing, and comfortable in an ever-changing environment.
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis.
• Proven ability to work independently and efficiently without close supervision.
• Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required)
• Medical knowledge and proficiency in medical terminology. (preferred but not required)
• Active engagement in a collaborative team environment.
• Strong reading and writing skills.
• Adaptability, flexibility, and strategic thinking.
• Understanding of HIPAA and maintaining confidentiality.
• Valid driver’s license, car insurance, and dependable transportation for patient visits and appointments.
• Completion and passing of a ***mandatory background check by the Department of Health.***
• Minimum associate-level education (preferred); high school diploma or equivalent required.

Benefits

• Paid Time Off - with additional hours accrued annually based upon tenure
• Sick Leave/Bereavement Leave
• 7 1/2 Paid Holidays + Floating Holidays + Your Birthday
• Overtime pay at time and a half
• Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance that begin after first full month of employment. The company covers 100% of the cost for dental, vision, and a term life insurance policy after the first full month of employment
• 401(k) Plan with a company match program
• $150 Lifestyle Reimbursement annually (maybe for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more)
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents
• Competitive mileage reimbursement
• Tuition Reimbursement Program
• Employee Assistance Program
• Employee Appreciation Program
• $100 Monthly Cell Phone Reimbursement (after 1 month of employment)

To provide the exceptional care our patients deserve, we rely on a team of passionate, dedicated professionals. We’re committed to creating a supportive, collaborative culture, offering competitive benefits and compensation, and giving our team members the tools and opportunities to grow and advance their careers.

If you’re ready to be part of an organization that truly makes a difference in people’s lives, we encourage you to apply today and start a fulfilling journey with Giving Home!

Giving Home is dedicated to fostering an inclusive and equitable work environment. We adhere to all applicable federal, state, and local pay transparency laws to ensure fair compensation practices.

Giving Home is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. Our employment practices are designed to provide equal opportunity at all stages of employment, including hiring, promotion, training, compensation, and termination.

Giving Home is committed to maintaining transparent compensation practices and regularly reviews our policies to ensure compliance with evolving laws and best practices. We value the contributions of our employees and strive to provide a work environment where everyone feels respected, valued, and fairly compensated.