Associate Sales and Customer Operations… at Giro Sport… · San Diego

Summary: Giro Sport Design is a collective of makers who design and manufacture performance gear and precision technologies. The Associate Sales and Customer Operations Specialist plays a critical role in supporting revenue growth and customer satisfaction by managing customer orders and serving as a liaison between sales teams and customers. Responsibilities: - Manage the full lifecycle of customer orders from entry and validation through production coordination, shipment, and delivery - Verify order accuracy including product configuration, pricing, and required documentation prior to releasing orders to operations - Monitor open orders daily to ensure timely progression through internal systems and proactively resolve delays or discrepancies - Coordinate with logistics, warehouse, and production teams to ensure orders ship on schedule and meet customer requirements - Track shipping timelines, communicate order status updates to customers, and ensure fulfillment milestones are met - Maintain accurate documentation of order changes, returns, adjustments, and special requirements to ensure clean operational records - Serve as a primary point of contact for customers regarding order updates, product questions, installation coordination, and post-purchase support - Provide clear communication regarding lead times, product availability, shipment expectations, and installation scheduling - Support product onboarding by helping customers understand hardware and software setup requirements and usage expectations - Coordinate internally to resolve escalations related to order issues, delivery delays, technical questions, or post-delivery needs - Deliver a high-touch experience for priority accounts through proactive communication and attentive service - Conduct follow-up communication after delivery or installation to ensure customer satisfaction - Prepare and process product, installation, and design quotes for assigned territories with high accuracy and attention to detail - Partner with territory sales representatives to support order execution, documentation needs, and payment coordination - Maintain and update CRM and order management systems to ensure accurate sales pipeline visibility and customer records - Review customer accounts and order activity to identify potential product additions or follow-up opportunities - Support territory sales teams by helping manage lead tracking, customer records, and CRM updates throughout the sales cycle - Serve as an initial contact for inbound customer inquiries and coordinate follow-up engagement with the appropriate territory sales representative Required Qualifications: - Strong verbal and written communication skills with the ability to clearly explain products and processes to customers - Highly organized with the ability to manage multiple orders, projects, and priorities simultaneously - Strong problem-solving and critical thinking skills with the ability to resolve complex customer and operational scenarios - Customer service or sales operations experience in a technical, hardware, or high-touch environment preferred - Experience using CRM platforms, order management systems, and standard business productivity tools - Ability to collaborate across departments and support multiple regional sales territories Preferred Qualifications: - Customer service or sales operations experience in a technical, hardware, or high-touch environment - Passion for golf and/or the outdoor performance industry is a plus Required Skills: Customer service, Sales operations, CRM platforms, Order management systems, Business productivity tools Benefits: Medical and dental, Vision, Disability and life insurance, 401K, PTO, Paid holidays, Gear discounts