Revenue Operations Manager at GigSafe in Austin, TX

About GigSafe GigSafe is a contractor management platform built for gig and last-mile delivery operations. The platform manages the full independent contractor lifecycle — including onboarding, background checks, insurance verification, credential monitoring, and training — through a single system that integrates with dispatch and fleet management tools.

We are building infrastructure for the future of flexible work. As we scale, the revenue engine behind that growth needs to be just as precise – clean data, reliable reporting, and processes that actually get adopted across the teams running the deal-to-cash motion.

This role exists to own that infrastructure. For more information, visit http://gigsafe.com.

Role Overview This is a Revenue Operations Manager role with deliberately wide scope. You will own the systems, the reporting, and the enablement layer that sits on top of them. You will spend roughly equal time in CRM (build and admin), in spreadsheets and Holistics (analysis and reporting), and in front of the sales, CS, onboarding, and finance teams (SOPs, training, and handoff design). You report to the VP of GTM and are the first seat on the RevOps function.

Location: Austin-based or willing to relocate

What You’ll Own

Systems & Tooling

• Attio as a system of record – object architecture, attributes, automations, and data integrity. You will work alongside our external Attio consultant during the current build phase and absorb ownership over time.
• n8n automations connecting Attio, Holistics, and downstream systems. The first scoped integration is in flight; you will own the next ones.
• Holistics dashboards and the join logic that feeds them, including the Retool ID join keys.
• Source-of-truth definitions for pipeline, stage, account status, and product. When two teams measure the same thing differently, you are the person who closes the gap.
• As we grow and scale, evaluate new CRMs and other systems

Reporting & Analysis

• Weekly and monthly pipeline reporting for sales leadership and the executive team.
• Deal data, quote per rep, segment-level reporting
• Forecast accuracy tracking, stage conversion analysis, sales cycle, and rep-level performance.
• Ad-hoc analysis for the CEO, VP of GTM, and investors — fast, clean, with the math shown.

Enablement & Adoption

• Cross-functional SOPs for the deal-to-cash motion: sales → onboarding → insurance → compliance → customer success → finance.
• Sales rep and cross-functional enablement on Attio hygiene, deal stage discipline, and the data they are responsible for entering.
• Quarterly enablement cadence: training sessions, written reference docs, and adoption metrics to prove it landed specifically related to GTM tooling
• Partnering with the VP of GTM on the broader RevOps vision rollout to the leadership team.

Who You Are

• 4-7 years in RevOps, GTM systems, sales operations, or a closely adjacent role at a B2B SaaS company. We are not credential-snobs about titles; we care about what you have actually shipped.
• Hands-on CRM admin experience. You have built objects, automations, and reports yourself – not just filed tickets for someone else to do it. Attio is a strong plus; Salesforce or HubSpot at admin level transfers well.
• Comfortable in SQL or a BI tool (Holistics, Looker, Mode, Metabase) at the level of building and maintaining your own dashboards – not just consuming them.
• Strong spreadsheet fluency. You can build a clean pipeline workbook from a raw CRM export and you know how to slice contact and company data for exports and imports.
• Has taken an AI workflow they built for themselves and deployed it as a team system - with evals, documentation, and adoption metrics to prove it worked
• Have written and rolled out an SOP that people actually followed. Not theoretical. Tell us about it in the interview.
• Evidence you have taught someone else to do part of your job. A mentee, a junior teammate, a contractor, a cross-functional partner you trained on a process. We are not requiring formal management experience – we are looking for the leading indicator.
• Direct, written communicator. Can explain a data issue to a sales rep, an automation spec to an engineer, and a forecast variance to a CEO – in the same week, in different languages.

Nice to Haves

• Experience at a Series A or pre-Series-B SaaS company – you know what early-stage RevOps actually looks like, including the duct tape.
• Vertical SaaS background, or experience selling to operationally complex customers (logistics, healthcare, field services, insurance, payments).
• Familiarity with the Bowtie / Winning By Design vocabulary, SPICED, or other sales methodologies

What We Value

• Startup Mentality You're energized by ambiguity, not slowed down by it. When the playbook doesn't exist, you write it. You move fast, stay adaptable, and don't need perfect conditions to make progress.
• Give a Sh*t You care about the work, customers, contractors on the platform, and the people sitting next to you. You hold yourself to a high standard not because someone's watching, but because mediocrity bothers you.
• Ownership You treat the company's success as your own, because it is. You take responsibility for outcomes and you close the loop without being asked. When something's broken, you fix it – even if it's not your job.
• Collaborative You make the people around you better. Low ego, high trust, and emotionally intelligent. You communicate directly, share credit generously, and don't create unnecessary friction for your teammates.
• Critical Thinker You connect dots, figure things out, and bring solutions – not just problems. You're resourceful and intellectually curious, and you don't need hand-holding to do great work.

Benefits

• Health, Dental & Vision: Comprehensive medical, dental, and vision coverage for employees and dependents
• Unlimited PTO: Flexible time off plus paid company holidays
• Competitive Compensation: Competitive base salary with opportunities for performance-based bonuses
• 401(k): Retirement savings plan
• Equity: Stock options giving employees a meaningful stake in GigSafe's growth
• Parental Leave: Paid leave for all new parents

GigSafe is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by applicable law.