Forward Deployed Engineer at Giga in San Francisco, CA

Summary: Giga is a voice AI startup that has recently raised a $61M Series A and is focused on building real-time AI agents for customer experience. The Forward Deployed Engineer will serve as a technical interface, assisting in customer engagements and owning the full agent development life cycle. Responsibilities: - Assisting customer engagements from start to end: run discovery calls & demos, build/maintain world class agents, participate in customer calls, and serve as the primary PoC in a fast-paced environment - Own the full agent development life cycle: build and prototype quickly, set up CI/CD, monitor live usage, iterate to targets, debug live issues, communicate with customers, and document best practices to speed up future projects - Close the feedback loop with product & platform: capture unmet needs, prototype new features, contribute directly to the codebase, and collaborate with core teams to strengthen the platform for all customers Required Qualifications: - Understanding of React, Python, tool calls, APIs, etc - Able to solve problems in a people-centric manner and communicate effectively, with experience/interest in customer-facing roles - Preference for candidates with aspirations who want to be founders or leaders; ability to context switch constantly and rapidly; high bar for quality work - Capable of working long productive hours, customer focused, very high attention to detail, and obsession to deliver high-quality work - Be able to take in feedback and adapt at a quick pace - 1-3 years of experience; computer science, analytics, or consultant background strongly preferred Required Skills: React, Python, APIs Important Skills: CI/CD Nice-to-Have Skills: Entrepreneurial, Gritty, Coachable, Customer-facing experience, Interpersonal Acumen Benefits: Catered lunch daily, Dinner stipend, $150/month wellness benefit (gym, fitness classes, mental health), 401(k) plan, Paid parental leave (12 weeks maternal, 6 weeks paternal), Commuter benefits, Medical, dental, and vision coverage