Field Services Center Technician II at GFiber in Austin, TX

At gFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.

The application window will be open until at least October 27th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. Within the Field Operations department, the Field Service Center team is responsible for dispatching and technical support of gFiber's Field Technicians, helping to expand and maintain gFiber's Wired and Wireless customer installations and network construction.

Role Description

The Field Services Center Technician II supports the dispatch and technical support of: installing and repair of gFiber services, repair and maintenance of Outside and Inside Plant, planned maintenance, and preventative maintenance. Your primary responsibilities will require the use of service support software such as Salesforce - Field Service Lightning (FSL), Oracle Field Service Cloud (OFSC), GIS mapping systems and understanding of how to diagnose and correct all service impacting root causes from the central office, remote terminal or hut location to the customer premise equipments such as:

• Impairments to/with all connections
• Drop cabling
• Network interface units, patch panels
• Media cabinets
• ONTs
• Inside wiring (fiber, ethernet , including backup powering, UPS, etc.)
• Media gateways, Modems, Routers, switches
• OSP Cabling
• Active electronics (including CWDM and DWDM applications)

In this role, you'll:

• Resolve complex issues by troubleshooting impacted residential and small business services.
• Coordinates multiple repair and maintenance resources for Outside Plant (OSP) on concurrent incidents.
• Coordinate install fulfillment dispatch including route optimization and handling calls from technicians.
• Have knowledge of installation and test of Ethernet jacks, making cross connects in telecom spaces (MDF, IDF, HDF) working with fiber optic cables, installing radio mounts, tuning microwave point-to-point radios and performing installation/construction duties, maintenance and troubleshooting.
• Navigate complex customer interactions with exceptional client service, professionalism, and thoroughness.
• Be proficient with computers and will be expected to adhere to company entry policies, both time bound and in verbiage.

At a minimum we'd like you to have:

• 3 years experience in Fiber to the Home (FTTH) / Gigabit Passive Optical Network (GPON) /10 Gigabit Passive Optical Network (XGS) network construction and/or large scale fiber network deployments.
• 3 years of experience managing relationships with a variety of contractors and vendors.
• 3 years of experience in GIS or equivalent mapping systems.
• Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts.
• Experience using a computer in a professional setting.
• Experience with field services dispatch in telecom or similar industry.

It's preferred if you have:

• 3 years experience with field services dispatch in telecom or similar industry.
• 3 years of experience in fiber splicing for both termination and midspan use cases, OTDR and Power Meter fiber optic testing.
• 3 years of experience with fiber to the B2B/Enterprise level fiber network construction/operations.
• Experience troubleshooting Ethernet network issues related to routers, switches and hubs.
• Experience with rack and stack work, assembling server stanchions, telemetry closet work (MPOE, DMARC, etc.), and patch panels.
• Experience operating Google Workspace, Oracle Field Services Cloud (OFSC), and/or Salesforce - Field Service Lightning (FSL).

The US base hourly range for this full-time position is between $31.15 - $37.79 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific hourly range for your targeted location during the hiring process.

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gFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing ouraccommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.