Customer Service Representative at GetGo Café +… · West…

Summary: GetGo Café + Market is seeking a Customer Service Representative to provide excellent customer service and maintain store operations. The role involves greeting customers, handling transactions, and ensuring store cleanliness and safety.

Responsibilities:
- Provides prompt excellent customer service in a courteous, friendly and attentive manner
- Greets customers as they enter the area and thanks customers as they leave
- Gives assistance and offers suggestions or recommendations to the customer
- Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold
- Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc
- Reports to work on time and follows the dress and appearance code
- Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:
- Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores
- Inspects store facilities and equipment for safety, cleanliness, and proper working order
- Notifies Store Manager of any equipment failure or maintenance/supply needs
- Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries
- Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly
- Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows
- Controls merchandise, cash shortages, and other selling expenses
- Assists in maintaining proper inventory levels and shift audits
- Keeps accurate cash, sales and inventory control records and accounts for variances
- Notifies the Store Manager of any sales, cash or inventory discrepancy
- Follows Company and/or brand guidelines for product breakage or spoilage
- Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager
- Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
- Keeps an accurate record of all shift and timekeeping paperwork
- May take inventory of supplies and equipment
- Attends job-related meetings (may be required to work irregular hours)
- Provides regular and predicable onsite attendance
- Performs other duties as assigned by the Store Manager

Required Qualifications:
- Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools
- Ability to work as scheduled including arriving to work on time
- Ability to communicate information and ideas so others will understand
- Ability to perform essential duties and physical functions described below
- Ability to work in the conditions described below
- Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
- Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
- Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups)
- Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination
- Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
- Able to reach overhead for objects
- Ability to bend and twist at waist
- Ability to communicate orally
- Ability to operate a cash register and/or computer keyboard
- Ability to stoop, kneel, squat, bend, push, and pull
- Ability to work alone
- Be exposed to occasional noise
- Ability to stand and/or walk for an entire shift
- May require climbing a ladder to store and retrieve materials or place and remove signs

Preferred Qualifications:
- High school diploma or GED preferred
- Experience in retail sales preferred
- Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred

Required Skills: Cash register operation, Retail sales, Arithmetic operations, Inventory management, Use of scanners, Operation of beverage dispensers