Administration Adviser - ADAS at Genuine Parts… · Queensland

Administration Adviser - ADAS Location: Eagle Farm, Queensland, Australia Auto Parts Group (APG) is proud to be working in partnership with ADAS Solutions under the Collision Repair umbrella, strengthening our combined capabilities in advanced vehicle technology and calibration services. Who is ADAS? ADAS Solutions is proudly an Australian owned and operated company providing advanced driver assistance system(ADAS) and electric vehicle (EV) solutions for the automotive industry. Beginning our journey in 2020, we provide a trusted service to smash repairers across Australia. Why join ADAS? As ADAS Solutions is now part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, we can extend several benefits to you including: Ongoing development opportunities along with comprehensive on-the-job training, direct support, with access to the right tools and resources to ensure you succeed in your career. Employee reward & recognition programs with team catch-ups, quarterly events and annual awards. Attractive team discounts across our partnered automotive retail groups including Repco, Bridgestone, Woolworths, JB HIFI, Caltex, and Hoyts Cinemas. Access to our Employee Assistance Program (EAP) for you and your family, including free support with mental health, wellbeing, financial and legal counselling and coaching. Paid volunteer leave (Good to Give Leave) access to one (1) day per year to volunteer in an activity that makes a positive impact upon the community. What’s the role? ADAS Solutions is excited for the opportunity to add to our growing team with an Administration Officer to join our team in Eagle Farm, QLD. You will be responsible for managing customer service and operational workflow, from initial customer contact through to job completion. You will act as the central liaison point between customers, technicians and partner sites.  You will also be responsible for other tasks including: Managing customer bookings and efficiently and effectively scheduling jobs for our technicians. Provide high-quality customer service to all stakeholders and uphold ADAS brand standards. Communicate effectively with customers, technicians, and repairer Liaise with Site Managers and Technicians regarding scheduling conflicts, escalations or feedback. Escalate booking issues, customer complaints, or service delays to the Senior Administration Officer where required. Work in line with ADAS values and customer service standards. Is this you? ADAS is looking for our next Senior Administration Officer to bring a self-motivating, can-do attitude when connecting with customers, team members and suppliers. We’re looking for Technicians that: Certificate III in Business Administration or Customer Service (desirable) Minimum 2 years of experience in customer service, scheduling, or administration role (automotive industry preferred) Advanced proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Strong organisational and time management skills Ability to independently manage the end-to-end booking and scheduling process, ensuring accuracy and timelines. If you think this role might be for you, please apply via the link below. It'd be great to hear from you! Can't find a role that matches your interest or location? Register your interest by creating an account and we'll be in contact if something pops up that matches your skills or interest. GPC Asia Pacific is an equal opportunity employer.