Intermediate Technical Consultant – Billing at Gentrack Group · Remote

The Company

Veovo is a market leader in Airport Smart Technology. With a global footprint of customers and capabilities that cover Airport Operations, Revenue management and Passenger Flow. Some of the world’s largest airports rely on Veovo.  Focused on driving airport performance, our solutions enable airports to handle more aircraft and more passengers, with less delays and less queues. Our platforms are built on a modern tech stack, often delivered from the cloud as SaaS and leveraging intelligence to enable our customer to “go brilliantly”.

Our clients span continents, but all share one thing in common: they’re big names in airport excellence, with even bigger digital goals. With offices in the UK, Poland, Denmark, New Zealand and the US, Veovo offers a world of opportunity

At Veovo we strive to deliver predictable collaborative solutions that are the platform of great airports. At Veovo we strive to deliver predictable collaborative solutions that are the platform of great airports.

The Opportunity

As a Veovo Technical Consultant, you will be passionate about technology and how it can be utilised to deliver value-based outcomes for innovative airports globally. You will foster collaboration between Veovo and our airport subject matter experts, and across the wider airport stakeholder environment.

Our team deploys and supports Veovo solutions across a diverse range of Airports in either traditional waterfall or modern agile environments. Performing a broad range of activity, you will apply a methodical approach to problem definition and resolution.

Primarily you will capture and understand airport requirements through workshop and observational sessions, and build, configure, and integrate Veovo to achieve brilliant quantifiable results. To provide the best customer experience you will also be involved in ongoing relationship building and the support of implemented Veovo solutions, providing thought leadership and technical delivery expertise as required.

As this is a customer-centric airport technology role, and our business is within the global airport market, a reasonable level of travel is required.

The Specifics

• Analyse customer or new product requirements and specification writing
• Implementation of Veovo products and solutions
• Provide customer training
• Programming of software modifications and development of deployment-specific integration and configuration
• Technical documentation of deployed solutions and user documentation
• Assist with software and process Quality Assurance
• Provide 24 hour on-call problem resolution support (Rostered)
• Assist and support customer success by effectively handling assigned service tickets or requests as raised by airport customers

What we are looking for

• +3 years’ experience in a similar role
• Experience with configuring and implementing billing systems
• C# development experience to perform system extensions
• Experience in reporting and other visualisation technologies
• Experience in technical writing and customer facing documentation.
• Ability to collaborate and build strong product delivered solutions
• Demonstrate coding best practise against industry coding standards
• Working knowledge of SDLC methodologies
• Capable of using standard desktop software packages
• Experience in the Airport / Airport Technology sector would be useful
• Experience with Fees & Charges along with Incentive schemes in the Airport Domain a bonus

What we can offer in return

• Working with cutting edge technologies in a small and ambitious team in a flat company structure
• Rapid growth opportunities and structured professional training
• Flexible working hours and remote work possible
• Exciting and innovative projects in the aviation industry