Job Locations US-AL-Florence

Coordinate Care. Support Compassion. Empower Hospice Teams.

We are seeking a Patient Care Coordinator – Non-Clinical to support daily hospice operations at our local office. In this key administrative role, you will coordinate visit scheduling, manage referrals, facilitate interdisciplinary team meetings, and ensure smooth communication across clinical and operational teams. Your contributions will help deliver timely, coordinated, and compassionate care to hospice patients and their families.

As a Patient Care Coordinator, You Will:

• Administer day-to-day operations for assigned hospice programs and sites

• Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods

• Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion

• Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking

• Gather and input complete referral information into hospice systems promptly

• Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death

• Verify Medicare eligibility and obtain required authorizations and reauthorizations

• Process patient transfers by obtaining necessary paperwork from previous agencies

• Respond to phone referrals and inquiries in a professional and compassionate manner

• Verify commercial insurance and ensure accurate patient benefit periods and events in system

• Add new physicians and facilities to the system as needed

• Administer satisfaction surveys and support compliance with company policies and training

• Maintain adherence to managed care principles, hospice regulations, and company values

Qualifications – What you’ll bring:

• High School Diploma or GED required
• 3–5 years administrative experience, with at least 1 year in healthcare or hospice preferred
• Knowledge of hospice concepts and terminally ill patient care
• Ability to manage multiple tasks with professionalism and composure
• Strong communication and organizational skills
• Proficient with office equipment and technology (computer, tablet, EMR systems)
• Comfortable working in a fast-paced, team-oriented environment
  
  

Preferred Experience (Not required):

• Previous experience in hospice, home health, or medical office administration
• Familiarity with Medicare eligibility and insurance verification processes
• EMR (Electronic Medical Record) proficiency
• Compassionate and respectful demeanor when communicating with families
• Strong attention to detail and commitment to quality documentation

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Ready to Join a Team That Cares?

Apply today and become part of a team that supports patients and families with compassion—in the moments that matter most.

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Gentiva Hospice

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.

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