Associate - S&M - Customer Success 5A at GENPACT… · Lisboa

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description -

Inviting applications for the role of the Sales Program Specialist – Process Associate – English – Hybrid Lisbon!

Our Strategic Sales team is responsible for delivering on programs and processes that drive growth in our segment of advertisers. As a Strategic Sales Specialist you will support innovative scalable sales programs across a diverse set of customers, focusing on driving revenue and product adoption.

Responsibilities:

• become and remain knowledgeable and passionate about leading social media products and community standards;
• have strong interpersonal skills, verbal and written communication skills;
• provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
• collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertiser’s business needs;
• act as a point of contact to provide consultative support on agencies and advertisers accounts;
• drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
• educate advertisers on product usage, troubleshoot and resolve complex cases;
• complete the required tasks within the agreed turnaround times and standards of quality;
• have good language requirements
• complete and pass all required training provided by the client;

Minimum Qualifications:

• experience in relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
• comfortable over the phone and navigating CRM systems;
• ability to provide exceptional customer support;
• have strong understanding of social media;

Preferred Qualifications:

• preferably have experience working with social media monitoring;
• preferably have strong IT knowledge;
• preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
• preferably have experience working with small and medium-sized businesses;
• preferably have demonstrated success in driving revenue growth and exceeding sales targets; o preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
• preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc

What can we offer?

• Attractive salary;
• Stable job offers - employment contract
• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports language courses, professional training and great career development opportunities
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs

Qualifications -

Certifications -

Required Skills -

Language

Language Proficiency -

Additional Job Location -

Job Type

Master Skill List -

Remote Type -

Work Shift -