Order To Cash at Genpact in Jaipur, Jodhpur

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we are scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions. we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for Order to cash roles

Work location: Jodhpur / Jaipur (Only work from office)

Responsibilities

• Cash application and deduction creation for all manual, lock box and EFT receipts not automatically applied, within 24 hours of receipt or as agreed by the client
• Audit cash application process on auto cash to ensure financial integrity of receivables (invoices closed, and deductions created).
• Understand the negative impact and data integrity issues if cash applied automatically is not audited. Also results in erroneous cash discounts and negative impact to cash flow.
• Identification of unknown cash receipts and accurate application to appropriate receivable.
• Research the unidentified cash and ensure the timely resolution
• Clear understanding of SAP or Oracle Account Receivables and basic accounting principles with an understanding of our impact on Customer Development.
• Ability to interpret customer documentation that can be vague at times and solve problems related to customer payments.
• Application of checks remittance to customers accounts under tight deadlines. Remain current on the workload and redistribute assigned work if necessary.
• Must be flexible and willing to work overtime during peak periods, month end, and year end and skeletal staffing situation
• Ability to analyze and have problem solving attitude
• Collect the delinquent amount from the customer over the phone or take promises from them on making the payment
• Make collection calls to the customers, emailing/faxing invoices or getting hard copies mailed out to customers as per their requests
• Reconcile orders to match customer books, including validating credits or debits and sending them to customer for collection or refund and follow up on customer/internal disputes, customer questions and working between departments to get a resolution
• Inbound & outbound calling
• Provide payment plans basis customer requirement

Qualifications
Minimum qualifications

• B.COM/BBA Graduate with relevant Years of Cash application Experience
• Strong Communication Skills (verbal and written)
• Strong analytical skills
• Good experience in Order to Cash end to end processes
• Good understanding of SAP, Oracle & Excel
• Able to navigate through PowerBi or other automated reports and dashboards
  

Why join Genpact?

• Be a transformation leader -Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.