Associate - Customer service: non voice role at Genpact · Khammam

Ready to shape the future of work?

At Genpact we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today.

We are inviting applications for the role of Associate - Customer Service Voice

**Work location: Hyderabad (Work from office)

Responsibilities

• Handle incoming customer queries via phone, email, chat, or social media.
• Provide accurate and timely information to customers regarding products, services, or policies.
  
• Resolve customer complaints efficiently and escalate issues when necessary.
  
• Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery.
  
• Maintain documentation and update customer records accurately in the CRM or relevant databases.
  
• Analyze customer problems and provide appropriate solutions or alternatives.
  
• Coordinate with other departments like technical support, billing, or logistics for issue resolution.
  
• Ensure high-quality customer interactions by adhering to quality standards.
  
• Participate in training sessions and continuously improve knowledge of products and processes.
  
• Accurately enter and maintain customer data.
  
• Prepare reports on customer feedback, issues, and service efficiency.
  
• Identify opportunities to upsell or cross-sell products or services.
  
• Foster positive relationships with customers to enhance customer loyalty.
• Gather customer feedback and relay it to relevant teams for product or process improvement.
  

Qualifications

• Bachelorsin Business Administration
• Bachelorsin Communication
• Bachelorsin Hospitality Management
• Bachelorsin Information Technology
• Bachelorsin Marketing

Why join Genpact?

• Lead AI-powered transformation Drive innovation and solve real-world business challenges that matter
• Make an impact Help global enterprises solve business challenges that matter
• Accelerate your career Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.