Sr. Web Operations Manager at Genesys in Indiana, PA

Sr. Web Operations Manager Location: Indiana, USA Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Sr. Web Operations Manager Role Overview: Own and evolve the global web ecosystem that powers how customers discover, engage with, and experience Genesys at scale. This role drives the strategy, planning, and execution of Genesys.com, directly impacting demand generation performance, brand perception, and digital customer experience across global markets. Operating at the intersection of marketing, digital, and engineering, you will shape how modern, AI-powered web experiences are built, scaled, and continuously optimized. You will lead the end-to-end web product lifecycle, from intake and roadmap prioritization through delivery and optimization, ensuring alignment to business goals and measurable outcomes. This includes driving experimentation, personalization, and performance initiatives that improve engagement, conversion, and scalability across the platform. In close partnership with senior stakeholders and cross-functional teams, you will influence digital strategy while ensuring strong operational execution. This role requires a strategic, execution-focused leader who can translate business objectives into impactful digital experiences while driving operational rigor across a complex, global web ecosystem. At Genesys, we are transforming the customer experience landscape with empathy and AI-driven innovation. In this role, you will help define how global audiences engage with our brand while gaining exposure to enterprise initiatives and opportunities to expand your leadership impact. Key Responsibilities: Own the global web roadmap for Genesys.com, aligning priorities to business goals, demand generation, and customer experience strategy Lead end-to-end web product management and operations, from intake and prioritization through delivery and ongoing optimization Orchestrate product, program, and localization resources, ensuring clear ownership, capacity alignment, and efficient execution across initiatives Partner with engineering, design, marketing, and regional teams to deliver scalable, user-centric web experiences that drive engagement and conversion Drive agile planning and execution, including backlog management, sprint planning, and cross-functional coordination to accelerate delivery and outcomes Establish and optimize web processes, workflows, and governance across content, design, development, and localization to improve scalability and efficiency Ensure the roadmap drives continuous improvement through experimentation, including SEO, CRO, personalization, and UX/UI enhancements Champion data-driven decision-making, leveraging analytics to improve engagement, conversion, and overall digital performance Oversee workflows across web ecosystem integrations, ensuring systems and platforms operate seamlessly together at scale Drive resource planning and prioritization for large-scale initiatives and ongoing operations to maximize impact and delivery efficiency Lead discovery efforts, audits, and workshops to define customer-first requirements and scalable digital solutions Scale global web experiences with localization, partnering with regional teams to balance global consistency with local relevance Ensure compliance with accessibility standards, legal requirements, privacy regulations, and brand guidelines across all web properties Collaborate with program and project managers to track delivery, manage risks, and ensure high-quality, on-time execution Communicate roadmaps, progress, outcomes, and strategic direction to senior stakeholders and cross-functional partners Build, mentor, and lead a growing global team across web product management, production, localization, and agile operations Required Qualifications: 8+ years of experience in web operations, digital experience, or web product management, ideally in B2B environments Proven experience owning and managing complex web roadmaps and global digital platforms Experience leading distributed, cross-functional teams in a global organization Strong expertise in agile product management and delivery methodologies Hands-on experience applying AI to improve web operations, workflows, and delivery velocity Experience with web localization, translation workflows, and global content operations Deep familiarity with modern content management systems and digital experience platforms Experience driving SEO, CRO, and digital marketing performance initiatives Proficiency with analytics and business intelligence tools Strong program management, documentation, and executive communication skills Preferred Qualifications: Experience with marketing automation platforms and digital campaign ecosystems Familiarity with digital asset management systems Background in building design-forward, interactive, or personalized web experiences Proven success delivering large-scale website transformations or redesigns Experience implementing AI-driven localization and content automation strategies Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $138,800.00 - $244,200.00 Benefits: Medical, Dental, and Vision Insurance. Telehealth coverage Flexible work schedules and work from home opportunities Development and career growth opportunities Open Time Off in addition to 10 paid holidays 401(k) matching program Adoption Assistance Fertility treatments Click here to view a summary overview of our Benefits. If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Additional Locations: Texas, USA