Sr. Manager, Learning & Enablement

Location: Virtual Office (North Carolina)

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Job Title: Senior Manager, Learning & Enablement

Location: Remote U.S. - NOTE: This role may be based in any U.S. time zone. Because the position manages a globally distributed team, regular availability for meetings between 6:00am–8:00 a.m. Pacific Time is required to support synchronous collaboration across EMEA and APAC.

Department: HR - Talent Development

Reports To: Director of Learning & Enablement

Overview

The Senior Manager, Learning & Enablement leads a global team responsible for translating business and Talent Development priorities into scalable capability-building solutions. This role combines people leadership, learning strategy, performance consulting, and operational leadership to support core Talent Development programs, enterprise transformation initiatives, and selected functional priorities.

The Senior Manager will build the team’s capability and capacity, establish consistent approaches to learning design and delivery, and strengthen partnerships with learning and enablement owners across Genesys. Through these efforts, the role will help accelerate adoption, improve performance, and build sustainable organizational capability.

Key Responsibilities

Team Leadership & Capability Development

• Lead, coach, and develop a small global team of learning & enablement partners, learning specialists, and instructional designers.
• Translate business and Talent Development priorities into clear team goals, resource plans, and delivery expectations.
• Allocate team capacity across core Talent Development programs, enterprise transformation initiatives, and high-priority functional needs.
• Build the team’s capabilities in performance consulting, learning and enablement design, program management, and stakeholder partnership.
• Foster a culture of accountability, collaboration, experimentation, quality, and continuous improvement.

Enterprise Learning & Enablement Strategy

• Help define and advance a shared enterprise approach to learning and enablement, including common principles, standards, methodologies, tools, and measures of effectiveness.
• Build relationships across functional enablement teams and other learning owners to increase alignment, consistency, and reuse while respecting distributed ownership and business-specific needs.
• Provide strategic consultation to leaders, program owners, and enablement partners on capability needs, audience strategy, adoption barriers, and solution design.
• Advance modern learning practices by evaluating and sharing effective approaches, technologies, tools, and insights across the broader enablement community.

Strategic Initiative & Transformation Enablement

• Lead or oversee enablement for enterprise transformation initiatives in partnership with Enterprise Change Management, HR, Business Transformation, and functional leaders, guiding the development of integrated enablement strategies aligned with broader transformation and change plans.
• Ensure enablement plans clearly define target audiences, capability and behavior changes, delivery approaches, ownership, and measures of success.
• Represent Learning & Enablement in senior leadership and cross-functional forums, influencing decisions and driving alignment.

Functional Enablement & Consulting

• Lead the development and application of a tiered partnership model that scales Talent Development support based on each function’s enablement maturity, resources, business needs, and strategic priority.
• Provide consultation, shared frameworks, tools, and selective solution-design support for high-priority functional initiatives.
• Establish foundational HR functional enablement solutions, including functional onboarding, role readiness, and transformation support.

Operational Excellence, Tools, and Measurement

• Establish clear intake, prioritization, and engagement practices that balance business demand with enterprise priorities and available team capacity.
• Define consistent approaches to resource planning, design, development, quality assurance, and delivery.
• Manage team capacity, project demand, delivery risks, vendor partnerships, and applicable budgets.
• Guide the effective use of learning technologies, AI-enabled development tools, content platforms, and shared infrastructure.
• Define and use measures of effectiveness, adoption, learner outcomes, and business impact to improve solutions, increase reuse, and strengthen delivery quality and speed.

Experience

• 8+ years of experience in Learning and Development, Talent Development, Organizational Development, Performance Consulting, Change Enablement, or a related field.
• 2+ years of direct people-management experience, ideally leading geographically dispersed learning, instructional design, enablement, or talent professionals.
• Experience leading complex learning and enablement initiatives in a global, matrixed organization.
• Demonstrated experience translating business strategies and transformation priorities into practical, scalable capability-building solutions.
• Strong experience in learning strategy, performance consulting, learning design, facilitation, and program management.
• Experience managing multiple concurrent priorities and allocating team capacity across competing business needs.
• Experience establishing scalable learning and enablement processes, standards, tools, or operating models.

Who You Are and What You’ve Done

• You’ve built and developed high-performing global teams; creating clarity, accountability, and opportunities for individual growth.
• You translate complex business needs into focused, practical learning & enablement strategies that support performance and growth.
• You think in systems and design for scale.
• You lead confidently through ambiguity, shifting priorities, and evolving organizational needs.
• You influence senior leaders and cross-functional partners without relying on formal authority.
• You balance strategic thinking with hands-on execution and are comfortable moving between long-term planning and immediate delivery needs.
• You use data, business measures, and stakeholder feedback to guide decisions, improve solutions, and demonstrate impact.

Additional Qualifications That Set You Apart

• Experience in a high-growth SaaS or AI-driven technology company.
• Experience supporting enterprise transformation, organizational change, or large-scale technology adoption.
• Experience building or leading an internal learning consulting or enablement-as-a-service model.
• Experience managing external vendors or delivery partners.
• Familiarity with Workday Learning, learning experience platforms, AI-enabled learning design tools, and analytics platforms.

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Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

$133,500.00 - $234,900.00

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.