Direct Response Representative at Genesys in Durham, NC, USA

Summary: Genesys is a global leader in customer experience solutions, empowering organizations to enhance loyalty and business outcomes. They are seeking a Direct Response Representative to help identify and qualify new sales opportunities, focusing on warm leads and collaborating with the Sales team to drive revenue growth. Responsibilities: - Manage and respond to inbound (warm) leads: Evaluate customer interest generated through a variety of channels. Follow-up within required timeframes, ensuring a prompt and effective qualification process. Move prospective customers through the sales funnel - Prospect & identify opportunities: Learn and apply strategic techniques to identify potential customers and uncover key contacts within target accounts - Nurture relationships: Serve as a trusted advisor to prospects, helping them understand the value of our solutions - Conduct high-level product demonstrations: showcase Genesys products and capabilities - Achieve targets: Meet quarterly goals by transforming leads into opportunities, tracking key performance indicators, and maintaining strong follow-up practices Required Qualifications: - A bachelor's degree in business, Marketing, Communications, or a related field, or equivalent experience gained through military service - Strong written and verbal communication skills - Comfortable using digital tools and platforms, with a willingness to learn new technologies - Ability to manage time effectively, prioritize tasks, and meet deadlines - Eager to collaborate with cross-functional teams, especially within sales and marketing - A desire to continuously learn and improve, both personally and professionally - A natural drive to ask questions, explore new ideas, seek out innovative solutions, and continuously learn Preferred Qualifications: - Entrepreneurial spirit: You are driven, self-motivated, and excited about helping customers succeed - Tech enthusiast: You have a natural curiosity about technology and how it can solve business challenges - Strategic thinker: You can think critically and develop strategies that drive results - Goal-oriented: You set goals and work diligently to achieve them - Career-growth focused: You see this role as a steppingstone towards a future in sales and are eager to develop the skills necessary to advance within the company - Sales aspirations: You are excited about the opportunity to eventually transition into a direct sales role and are committed to developing your career in this direction Required Skills: Sales, Product demonstrations, Digital tools Benefits: Medical, Dental, and Vision Insurance., Telehealth coverage, Flexible work schedules and work from home opportunities, Development and career growth opportunities, Open Time Off in addition to 10 paid holidays, 401(k) matching program, Adoption Assistance, Fertility treatments