Business Development Representative at Genesys · Mexico…

Business Development Representative
Location: Mexico City, Mexico
Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Drive new business growth across strategic commercial and enterprise accounts in Mexico by creating qualified pipeline and connecting customer priorities with Genesys Cloud and AI-powered customer experience solutions. You will own early-stage engagement across outbound prospecting and inbound demand, building relevant conversations with decision-makers and translating customer challenges into meaningful sales opportunities.
Partner closely with Account Executives, Marketing, Customer Success, Alliances, and Channel teams to shape account strategies, prioritize opportunities, and strengthen market coverage. Your work will directly support regional pipeline and revenue goals while helping organizations improve how they engage with their customers through cloud, AI, and modern customer experience technology.
At Genesys, empathy informs how we understand customers, collaboration helps teams move together, and ambitious thinking enables us to solve complex customer experience challenges. This role offers exposure to strategic accounts, senior stakeholders, and cross-functional initiatives, creating a strong foundation for continued growth within the Genesys sales organization.
Key Responsibilities:
Drive qualified pipeline across strategic accounts in Mexico through personalized outbound prospecting, inbound lead management, and coordinated multi-channel engagement
Develop targeted account and territory strategies that align prospecting activity with regional priorities and revenue goals
Identify and engage key decision-makers across commercial, upper mid-market, and enterprise organizations to uncover customer priorities and potential opportunities
Qualify inbound and marketing-generated demand to create high-quality sales opportunities with clear customer needs and business relevance
Partner with Account Executives to strengthen account planning, identify whitespace, and execute tailored engagement strategies that accelerate pipeline development
Collaborate with Marketing on campaigns, events, Account-Based Marketing initiatives, and follow-up strategies that increase engagement within priority accounts
Coordinate with Sales, Customer Success, Alliances, and Channel teams to identify opportunities for new business, growth, and broader customer engagement
Articulate the value of Genesys Cloud and AI-powered customer experience solutions in the context of customer challenges, digital transformation priorities, and desired business outcomes
Build and maintain a consistent, high-quality pipeline that contributes to regional revenue objectives and opportunity conversion
Maintain accurate customer, activity, and pipeline information in Salesforce to support effective forecasting, reporting, and account coordination
Share insights on Mexican market trends, customer priorities, and the competitive landscape to strengthen territory and account strategies
Deliver against performance goals related to qualified meetings, pipeline creation, pipeline acceleration, and opportunity conversion
Required Qualifications:
1 to 3 years of experience in a Business Development Representative, Sales Development Representative, Inside Sales, or similar commercial role within SaaS, cloud, customer experience, or technology environments
Proven track record of outbound prospecting, lead qualification, and pipeline generation
Experience engaging mid-level, senior, and C-level stakeholders within complex organizations
Experience managing both inbound and outbound leads across multiple stages of early customer engagement
Professional fluency in English, with strong written and verbal communication skills
Strong understanding of Mexican business culture and consultative technology sales environments
Excellent organizational, time-management, and follow-through capabilities
Strong business acumen and the ability to connect customer priorities with relevant technology solutions
Collaborative mindset with demonstrated ability to work effectively across Sales, Marketing, Customer Success, Alliances, and Channel teams
Preferred Qualifications:
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
Familiarity with customer experience, contact center, cloud, or AI-powered solutions
Experience supporting Account-Based Marketing strategies or platforms such as 6sense
Familiarity with multi-channel prospecting platforms such as Salesloft or similar tools

Working at Genesys
AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
Recognized globally – Genesys is Great Place to Work®certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply
After you apply, here's what you can typically expect:
Our Talent Acquisition team reviews your application with the hiring team.
A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
Next, you'll meet the hiring manager and other members of the interview team.
We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
After interviews are complete, our team will follow up with the final steps.
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected
Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.
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Be the one building what's next - where AI, experience and impact come together.

Employee Referral
If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us atreasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.