Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Genesys is an AI Experience Orchestration company and a global leader in customer experience technology. We are looking for a passionate Associate Talent Acquisition Partner who is eager to contribute to a fast-paced, innovative, and collaborative environment.

At Genesys, you will:

• Work alongside an experienced Talent Acquisition team focused on making Genesys a destination employer.

• Partner with hiring teams to attract and hire exceptional talent that supports our business growth.

• Gain exposure to innovative recruiting practices, AI-powered sourcing tools, talent intelligence, and data-driven hiring strategies.

• Be part of a culture that values collaboration, continuous learning, and exceptional candidate experiences.

This is not a transactional recruiting role. We are looking for someone who is proactive, curious, and committed to building strong partnerships with hiring managers while delivering a positive candidate experience throughout the hiring journey.

What this role is about

As an Associate Talent Acquisition Partner, you will partner with recruiters, hiring managers, and HR stakeholders to attract, engage, and hire top talent across multiple business functions. You will develop expertise in talent sourcing, talent intelligence, market research, candidate experience, and stakeholder partnership while contributing to hiring success in a fast-paced global SaaS organization.

This role offers a unique opportunity to build foundational Talent Acquisition Partner capabilities and grow your career within a world-class Talent Acquisition team.

Key Responsibilities

• Partner with hiring managers to understand hiring requirements and support the development of effective recruitment strategies.
• Source and engage active and passive candidates using AI sourcing platforms (Findem), LinkedIn Recruiter, social media, referrals, and other sourcing channels.
• Build and maintain talent pipelines across technical and non-technical talent segments.
• Develop and execute targeted talent engagement campaigns to nurture prospective candidates and strengthen talent communities.
• Conduct talent mapping, market research, and competitive intelligence activities to support hiring strategies and workforce planning discussions.
• Track sourcing and outreach effectiveness using recruiting metrics, data insights, and market intelligence.
• Manage recruiting activities throughout the hiring lifecycle for assigned requisitions while partnering with senior Talent Acquisition Partners on complex searches, ensuring an exceptional candidate and hiring manager experience.
• Maintain accurate and timely updates within Workday and ensure recruiting data integrity.
• Conduct intake and sourcing strategy discussions with hiring managers and provide talent market insights to support hiring decisions.
• Collaborate closely with hiring teams to deliver hiring outcomes aligned with recruiting SLAs and KPIs.
• Ensure compliance with company policies, recruiting processes, and applicable data privacy regulations, including GDPR.
• Participate in employer branding initiatives, career fairs, networking events, and talent community activities.
• Stay informed on talent market trends and share relevant insights with stakeholders.

What you’ll need to excel in this role

• 3+ years of recruiting and/or talent sourcing experience in an agency, RPO, or corporate recruiting environment, with exposure to full-cycle recruiting activities.
• Experience supporting recruiting processes using an Applicant Tracking System (preferably Workday).
• Strong sourcing capabilities with experience identifying and engaging passive talent through LinkedIn Recruiter, AI sourcing tools, social platforms, and other channels.
• Ability to build effective relationships with hiring managers, candidates, and HR partners.
• Understanding of recruiting metrics, talent intelligence, and data-driven decision-making.
• Exposure to talent mapping, market research, workforce trends, or competitive talent intelligence activities.
• Demonstrated ability to leverage recruiting technology, automation, and AI-powered sourcing tools to improve talent outcomes.
• Passion for delivering an exceptional candidate experience.
• Commitment to Diversity, Equity, and Inclusion and building diverse candidate pipelines.
• Strong written and verbal communication skills.
• Ability to manage multiple requisitions and priorities in a fast-paced environment.
• Experience or interest in recruiting within a SaaS, technology, or digital-first organization.
• Growth mindset, adaptability, and a collaborative approach to working with diverse teams and cultures.
• High integrity, attention to detail, and a proactive attitude toward problem-solving.

Preferred Qualifications

• Experience using Findem, LinkedIn Recruiter, or similar sourcing platforms.
• Exposure to recruiting for technical and/or customer-facing roles.
• Experience working in a global or matrixed organization.
• Experience supporting hiring within high-growth SaaS, cloud, customer experience, or technology organizations.
• Exposure to talent communities, employer branding initiatives, or recruitment marketing campaigns.

Why You’ll Be Successful

• You are passionate about connecting exceptional talent with meaningful career opportunities.
• You combine curiosity, creativity, and data-driven decision-making to uncover and engage top talent.
• You build trusted relationships with Global level hiring managers, candidates, and cross-functional stakeholders through strong communication and partnership.
• You proactively leverage market insights and talent intelligence to influence hiring strategies and improve recruiting outcomes.
• You thrive in a fast-paced environment, effectively managing multiple priorities while maintaining a high level of quality and attention to detail.
• You embrace innovation and leverage recruiting technology, AI-powered tools, and best practices to continuously improve recruiting effectiveness.
• You are committed to delivering an exceptional candidate and hiring manager experience that reflects the Genesys employer brand.
• You bring a growth mindset, adaptability, and a desire to continuously learn and develop your Talent Acquisition expertise.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.

• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.