Automotive Service Advisor at Genesis Santa… · Santa…

At Genesis Santa Monica, we are looking for an experienced Automotive Service Advisor with around 2 years of experience to join our fast-paced service team. This is an excellent opportunity for someone who enjoys working with customers, thrives in a high-volume environment, and is seeking growth within the automotive industry.

We are proud to be a Top 10 Genesis dealership in the nation and the first standalone Genesis dealership in Los Angeles.

Responsibilities

The Service Advisor delivers an excellent express service experience by greeting customers promptly, identifying their needs, and creating accurate repair orders. They act as the link between customers and technicians, ensuring clear communication of service needs and recommended maintenance in a fast-paced environment.

• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients
• Help to identify mechanical problems with fact-finding questions and performing and interactive visual inspection arranging road test if necessary
• Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold
• Follow the progress of service repairs and provide customers with timely updates

 Qualifications

• Required: At least 2 years of prior Automotive Dealership Service Advisor experience
• Strong communication and interpersonal skills
• Ability to multitask and work efficiently in a high-volume environment
• Basic knowledge of vehicle maintenance services (oil changes, tire rotations, etc.) preferred
• Strong attention to detail and organizational skills
• Positive attitude and team-oriented mindset
• Dedication to delivering exceptional customer service
• Valid driver’s license and acceptable driving record

Compensation 

• The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.