Customer Support at GENESCREEN COUNSELING, LLC in Remote

We are seeking a professional, customer-focused Customer Support Representative to join our growing team. In this role, you will serve as the first point of contact for customers, providing exceptional service by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator, detail-oriented, and passionate about helping others.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and timely manner.

Resolve customer concerns while maintaining a high level of customer satisfaction.

Accurately document customer interactions and maintain detailed records.

Troubleshoot basic product or service issues and escalate complex cases when necessary.

Process customer requests, account updates, and order-related inquiries.

Follow company policies, procedures, and quality standards.

Collaborate with internal departments to ensure prompt issue resolution.

Meet individual and team performance metrics.

Maintain confidentiality of customer information.

Perform additional duties as assigned.

Benefits

Competitive pay

Paid training

Health, dental, and vision insurance (where applicable)

Paid time off and holidays

Retirement savings plan

Career advancement opportunities

Supportive and collaborative work environment

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.