Entry Level Marketing Assistant at General… · Anaheim

Summary: General Procurement, Inc. is a growing Marketing/E-Commerce company located in Anaheim. They are seeking a trainable and motivated Marketing Assistant to handle various requests from clients and vendors, provide technical support, and assist in preparing product demos and presentations.

Responsibilities:
- Check for customer problems and fixes in the solutions database and add new information to the database when and if new problems and fixes arise
- Keep logs of all calls answered and addressed, including dates and times
- Respond to emails and online chat requests for technical support. Coordinate meetings, appointments, and sales calls for the team
- Help prepare and present tech product demos, proposals and presentations to potential clients, be able maintain sales reports pipeline updates and other documentation for owners
- Must be able to lift up to 50lbs
- Bilingual/Spanish Is Required
- Willing to Learn and Be Coachable without failure
- Communication skills – technical support representatives need excellent listening and verbal communication skills to understand customer complaints and clearly relay solutions to technical problems
- Computer skills – Be proficient excellent computer skills (Excel, Word, Outlook and PowerPoint) are essential for technical support representatives, who must help others fix technical computer issues of all types
- Data entry – some data entry skills are a must-have for technical support representatives, who input information into support logs for each and every call
- Address time management skills to prioritize owners needs and quickly address all problems
- Problem-solving skills – tech support representatives use their problem-solving skills to diagnose computer problems and fix them accordingly

Required Qualifications:
- Bilingual/Spanish is required
- Excellent Mathematical Equations
- Communication skills – excellent listening and verbal communication skills
- Computer skills – proficient in Excel, Word, Outlook, and PowerPoint
- Data entry skills
- Time management skills to prioritize owners' needs
- Problem-solving skills to diagnose and fix computer problems
- College Degree / High school diploma/GED required
- Minimum 1-year experience in information technology or technical support
- Previous tech skills required
- Excel Spreadsheet's/ Formulas
- Ability to multitask
- Must be analytical with the ability to learn and adapt quickly

Preferred Qualifications:
- Working knowledge of security software options and functionality
- Associate degree
- Ability to commute to Anaheim, CA 92801
- Willingness to travel 25%

Required Skills: Technical Support, Excel, Word, Outlook, PowerPoint, Data Entry, Security Software, Mathematical Equations, Spanish

Benefits: 401(k), 401(k) matching, Dental insurance, Health insurance, Paid time off, Vision insurance