Training Facilitator - WTC Health Program at General… · Atlanta

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

MBI (T2)

Job Family:

Program Instruction Support

Job Qualifications:

Skills:

Communication, Health Care, Instructional Design, Training and Development, Training Facilitation

Certifications:

None

Experience:

3 + years of related experience

US Citizenship Required:

No

Job Description:

GDIT is seeking a Training Facilitator for the planning, development, delivery, and evaluation of comprehensive training programs supporting the World Trade Center (WTC) Health Program. This role ensures that all stakeholder groups, including program staff, healthcare providers, claims analysts, end users, and policy team receive role-appropriate, compliant, and effective training aligned with federal requirements, program policies, and operational workflows.
The Training Facilitator plays a key role in ensuring the successful execution of training initiatives to support the WTC Health Program. This position focuses on aligning training activities with program policies, CMS/CDC requirements, and contractual obligations, while fostering learning and skill development for customer care and operational teams.

The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. Department of Health and Human Services. The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania.

HOW A TRAINING FACILITATOR WILL MAKE AN IMPACT

• Deliver extensive training programs aligned with program-wide strategies, regulatory requirements, and contractual goals.

• Prepare for training sessions by reviewing required materials and participating in Train-the-Trainer programs.

• Design, develop, and update training materials, including manuals, job aids, standard operating procedures (SOPs), e-learning modules, and knowledge assessments.

• Collaborate with Instructional Systems Designers to create high-quality and effective training courses.

• Facilitate training courses and support learners during the training and nesting period, offering assistance to customer care personnel with escalated situations.

• Manage training activities to ensure course objectives are achieved and learners gain the required skills and knowledge.

• Coordinate training updates and revisions due to policy changes, system enhancements, or operational improvements.

• Conduct regular training needs assessments and gap analyses to identify areas for improvement.

• Measure the effectiveness of training programs through evaluations, performance metrics, and feedback loops.

• Implement strategies to continuously improve the learning experience and meet organizational objectives.

• Maintain thorough and audit-ready documentation, including training records, attendance logs, certifications, and other required materials

WHAT YOU’LL NEED TO SUCCEED

Qualifications

• Bachelor’s degree in Education, Instructional Design, Healthcare Administration, Public Health, or a related field.

• 3-5 years of professional classroom facilitation experience in training capacity 

• Demonstrated experience facilitating training for multiple stakeholder groups, including providers, operational staff, and policy teams

• Strong knowledge of healthcare operations, claims processing, provider relations, and policy-driven programs.

• Experience designing role-based curricula and delivering training across diverse audiences and learning modalities.

• Experience supporting training during system implementations, transitions, or major policy changes.

• Excellent written and verbal communication skills, including the ability to translate complex policies into clear training content and experience with instructional writing.

• Experience with learning management systems (LMS), virtual training platforms, and e-learning tools.

• Proficiency in instructional design methodologies (e.g., ADDIE, adult learning principles).

• Experience with delivery of classroom training or other formal presentations, experience with online (virtual classroom) delivery

• Experience supporting training during contractor transitions or large operational transformations.

Preferred Qualifications:

• Experience supporting CDC, CMS, or other federal health programs.

• Knowledge of the World Trade Center Health Program or similar public health or benefits programs.

• Certification in training, instructional design, or change management (e.g., CPTD, PMP, Prosci).

• Experience with Articulate training development software is strongly preferred.

• Professional demeanor and attitude.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home.

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.

OWN YOUR OPPORTUNITY
Explore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.

#WTC

#FedHealth

#FedHealthJobs

The likely salary range for this position is $55,806 - $66,700. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

USA GA Atlanta

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans