Systems Analyst at General… · USA VA…

Summary: General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to various U.S. government agencies. As a Systems Analyst, you will provide technical and functional support for enterprise applications, focusing on the Warehouse Management System and Microsoft 365 services, while collaborating with stakeholders to ensure effective operations. Responsibilities: - Serve as the primary point of contact (POC) for the Warehouse Management System (WMS), providing day-to-day functional and technical support to business users - Tier 1 troubleshooting of system, workflow, and configuration issues across multiple enterprise applications - Collaborate with stakeholders, development teams, and infrastructure teams to identify root causes and implement long-term solutions - Manage user permissions for various enterprise applications including Azure Active Directory, on-prem Active Directory, the warehouse management system, and Appian Business Orchestration and Automation Technologies application - Ensure compliance with security and governance policies for identity and access management - Translate business requirements into technical reporting specifications and deliver accurate performance reports - Lead manual regression testing efforts for web applications and system enhancements - Validate system changes and coordinate with development teams to support release cycles and bug fixes - Develop and maintain PL/SQL queries for operational reporting and application management - Run SQL queries to investigate data issues, validate datasets, and support reporting needs - Develop and modify custom SQL queries to support system testing, troubleshooting, and analytics - Maintain and build paginated reports using Microsoft Report Builder - Deploy, configure, and manage reports on Power BI Report Server, including folder security, subscriptions, data source management, and scheduled refreshes - Ensure compliance with corporate IT quality, security, and governance standards - Maintain documentation for system configurations, procedures, and support runbooks - Document technical activities, incidents, and resolutions clearly in ServiceNow - Act as a liaison between program teams, development teams, and technical infrastructure groups - Provide training and guidance to business users on systems, processes, and IT best practices Required Qualifications: - 1 + years of related experience - US Citizenship Required: Yes - Business Software - Information Systems - Information Technology (IT) - Problem Solving - Troubleshooting - Interim Secret clearance must be able to obtain - Serve as the primary point of contact (POC) for the Warehouse Management System (WMS), providing day-to-day functional and technical support to business users - Tier 1 troubleshooting of system, workflow, and configuration issues across multiple enterprise applications - Collaborate with stakeholders, development teams, and infrastructure teams to identify root causes and implement long-term solutions - Manage user permissions for various enterprise applications including Azure Active Directory, on-prem Active Directory, the warehouse management system, and Appian Business Orchestration and Automation Technologies application - Ensure compliance with security and governance policies for identity and access management - Translate business requirements into technical reporting specifications and deliver accurate performance reports - Lead manual regression testing efforts for web applications and system enhancements - Validate system changes and coordinate with development teams to support release cycles and bug fixes - Develop and maintain PL/SQL queries for operational reporting and application management - Run SQL queries to investigate data issues, validate datasets, and support reporting needs - Develop and modify custom SQL queries to support system testing, troubleshooting, and analytics - Maintain and build paginated reports using Microsoft Report Builder - Deploy, configure, and manage reports on Power BI Report Server, including folder security, subscriptions, data source management, and scheduled refreshes - Ensure compliance with corporate IT quality, security, and governance standards - Maintain documentation for system configurations, procedures, and support runbooks - Document technical activities, incidents, and resolutions clearly in ServiceNow - Act as a liaison between program teams, development teams, and technical infrastructure groups - Provide training and guidance to business users on systems, processes, and IT best practices - Ability to obtain Active Secret Clearance required Preferred Qualifications: - Bachelor's degree in information technology, Computer Information Systems, or a related field - 1+ years of experience in application support, or IT operations - Experience with Warehouse Management System processes and workflows. Specifically, Blue Yonder WMS application - Experience with Procurement applications and workflows. Specifically, Oracle Source-To-Pay application - Experience with Microsoft 365, Azure AD, and Active Directory - Progressing toward proficiency in SQL for analysis, troubleshooting, and validation - Experience performing manual regression testing - Strong understanding of IT governance, access management, and compliance standards - Experience with ServiceNow or similar tools - Excellent problem-solving skills and ability to work independently - Strong communication and documentation skills - Maintains current knowledge of relevant technologies as assigned - Participates in special projects as required Required Skills: Business Software, Information Systems, Information Technology (IT), Troubleshooting, Warehouse Management System (WMS), Oracle Source-to-Pay, Microsoft 365, Azure Active Directory, Active Directory, Appian Business Orchestration, Automation Technologies, Manual Regression Testing, SQL, PL/SQL, Microsoft Report Builder, Power BI Report Server, IT Governance, Access Management, Compliance Standards, ServiceNow Benefits: Comprehensive benefits and wellness packages, 401K with company match, Variety of medical plan options, Some with Health Savings Accounts, Dental plan options, Vision plan, Full flex work weeks, Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave, Short and long-term disability benefits, Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance