System Administrator Associate_TS/SCI with… at General… · USA CO…

Summary: General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. They are seeking a Systems Administrator Associate to support and manage IT services, ensuring the maintenance and troubleshooting of various hardware and software systems. Responsibilities: - Perform Service Operations and support Service Transition activities for IT infrastructure to include desktop computers, thin clients, servers, telephones, cabling, and administration - Maintain current technical knowledge to resolve complex issues requiring detailed systems and applications understanding - Install, upgrade, repair, support customer baseline equipment and related devices - Perform daily systems checks, datacenter walkthroughs for alerts/ alarms, degradation of services or systems - Perform anomaly, incident resolution, request fulfillment, Install Move Add Change Disposal (IMACD) support, Trusted Agent support, asset & configuration management of the operational baseline, support overall incident and change management - Troubleshoot, diagnose, isolate, and resolve system service failures to meet program resolution timelines (Critical, Essential and Support) - Reseat cards, reboot hardware, replace hardware components, and replace cabling - Re-image or reload software to approved baseline standard, run diagnostics to repair storage disc or corrupted files - Customer service oriented with ability to explain technical terms in a user-friendly way, and work with our customers to properly diagnose system issues and recommend solutions - Provide situational awareness to operations leadership: technicians on incident troubleshooting actions, coordination, and resolution status - Communicate incident ticket: change request updates with managers, team members, service providers, customers, and stakeholders - Update incident: change documentation, configuration management database (CMDB), knowledge articles, training resources and other documentation - Support non-standard surge services for special projects and high visibility activities as directed - Collaborate with internal and external customers, agencies, and service providers - Support incident, problem, change management resolution activities to include Technical Exchange Meetings (TEMs) - Provide process improvement recommendations and integrate support best practices - Participates in special projects as required Required Qualifications: - Top Secret SCI + Polygraph clearance level must currently possess - Top Secret SCI + Polygraph clearance level must be able to obtain - 0+ years of related experience - US Citizenship Required - Understanding of desktop computers, thin clients, servers, VoIP phones, video conferencing, cabling standards, installation, systems administration, testing equipment, and ITIL best practices - Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment: CompTIA Security+ CE is the minimum certification Preferred Qualifications: - Technical Training, Certification(s) or Degree Required Skills: Hardware Support, Technical Support, Troubleshooting Important Skills: Information Technology Infrastructure Nice-to-Have Skills: Customer Service Benefits: 401K with company match, Comprehensive health and wellness packages, Internal mobility team dedicated to helping you own your career, Professional growth opportunities including paid education and certifications, Rest and recharge with paid vacation and holidays, A variety of medical plan options, some with Health Savings Accounts, Dental plan options, A vision plan, The ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match, Full flex work weeks where possible, Paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave, Short and long-term disability benefits, Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance