Software Developer at General… · Bossier…

Summary: General Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government. As a Software Developer, you will design, integrate, and operate Contact Center as a Service (CCaaS) and AI-enabled platforms to support federal operations, collaborating with various teams to enhance customer engagement solutions. Responsibilities: - Design, configure, and customize applications supporting Contact Center and Service Desk operations, leveraging scripting, business rules, and APIs to meet customer requirements - Develop, maintain, and support integrations between CCaaS platforms, AI services, CRMs, and internal or third-party systems using REST APIs and event-driven architectures - Support cloud-based CCaaS platforms (e.g., NICE CXone, Amazon Connect), including customization, automation, and platform enhancements - Maintain system integrity, availability, and security in alignment with federal compliance and security standards - Contribute to and maintain technical documentation, runbooks, SOPs, and knowledge articles - Support platform upgrades, testing, and reconfiguration across development, test, and production environments - Monitor and tune applications and integrations to ensure optimal performance and reliability - Collaborate with stakeholders, product owners, and cross-functional teams to translate business requirements into technical solutions - Respond to escalations by assessing issues, recommending solutions, and implementing fixes as needed - Continuously expand knowledge of AWS and/or Google Cloud services, CCaaS platforms, and AI capabilities Required Qualifications: - 1 + years of related experience - US Citizenship Required: Yes - Technical Training, Certification(s) or Degree - 1+ years of software development or platform engineering experience in cloud or enterprise environments - Proficiency in JavaScript, Python and/or Java - Experience developing and working with RESTful APIs - Familiarity with Agile/Scrum methodologies, SDLC, and DevOps practices - Experience with version control systems (Git) - Strong understanding of translating business needs into technical designs, user stories, and development tasks - Strong communication skills - Ability to explain technical concepts to both technical and non-technical audiences - Proven ability to work independently while collaborating effectively within a team - Must be able to obtain and maintain a Secret Clearance Preferred Qualifications: - Experience with CCaaS platforms, such as NICE CXone and/or Amazon Connect - Experience with cloud infrastructure and automation, including Terraform or AWS CloudFormation - Familiarity with relational and NoSQL databases (e.g., PostgreSQL, Oracle, DynamoDB) - Hands-on experience with AWS services (S3, Lambda, RDS, DynamoDB, VPC, IAM) and/or Google Cloud services (Cloud Storage, BigQuery, GKE) - Experience integrating or developing solutions using cloud AI services, such as: Bedrock and SageMaker for AWS and Vertex AI, Conversational Agents, and Dialogflow for Google Cloud - AWS Certified Developer – Associate - Google Cloud Certified – Professional Cloud Developer Required Skills: JavaScript, Python, RESTful APIs, Agile Methodology Important Skills: CCaaS platforms, AWS services, Google Cloud services, Version control (Git) Benefits: Comprehensive benefits and wellness packages, 401K with company match, Full flex work weeks, Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave, Short and long-term disability benefits, Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance