Service Desk Lead at General… · Fort Bragg

Service Desk Lead Location: USA NC Fort Bragg Type of Requisition: Regular Clearance Level Must Currently Possess: Secret Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: IT Infrastructure and Operations Job Qualifications: Skills: Computer Hardware, Desktop Computers, Software Installations, System Backups, Troubleshooting Certifications: None Experience: 3 + years of related experience US Citizenship Required: Yes Job Description: System Admin Sr. Job Description: Transform technology into opportunity as a Systems Administrator with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As a Systems Administrator you will help ensure today is safe and tomorrow is smarter. Our work depends on Systems Administrator joining our team to be a part of a cohesive service desk team that performs all aspects of customer service and maintenance of existing systems to ensure the command is always mission capable. HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT Responsible for the installation and troubleshooting of enterprise computers, mobile devices, and related IT equipment. Utilize a configuration baseline for mobile and desktop configurations to include patches, IAVA, operating systems, COTS, GOTS and in house applications. Utilize Microsoft System Center Configuration Manager (SCCM) and Active Directory to troubleshoot and deploy images. Utilize mobile device management software to monitor, manage, and secure user mobile devices. Build and deploy mobile solutions based on customer requirements. Performs intense troubleshooting and problem resolution for multiple locations and networks.  Performs Level 1 and Level 2 functions related to POTS phone devices and Cisco call management devices. Works with other IT professionals as directed to coordinate efforts, troubleshooting peripheral and hardware issues, resolve cross-team issues, communicates, and track changes for classified, unclassified, and special communications networks. Modifies group membership, user profiles, utilizes SCCM and Active Directory to troubleshoot, Resolves and tracks incidents using a ticketing system.  Works with the CRM and SharePoint Developers to assist in resolving content management and permission related issues. WHAT YOU’LL NEED TO SUCCEED: Education: DoD 8570 compliant for IAT Level II Required Experience: 1+ years of related experience. Required Technical Skills: MS Windows 7/10 Operating System Microsoft Office 2010 or later Experience with personal computers, terminal, peripheral equipment and associated software repair, installation, configuration and system operation Experience with VPN technologies Experience with virtualization technology (VMware) desired Experience with configuration of Android and iPhones Experience with Cisco Call Manager Security Clearance Level: Secret Clearance to start, must be able to obtain TS-SCI Self-motivated and able to work independently and take initiative in identifying and addressing challenges. Effective communications and listening skills. Location: On Customer Site - Ft Liberty, NC Clearance: Secret to Start; must be able to obtain TS/SCI Citizenship Required: US Citizenship GDIT IS YOUR PLACE: 401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from Rest and recharge with paid vacation and holiday The likely salary range for this position is $76,565 - $97,865. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled Weekly Hours: 40 Travel Required: 10-25% Telecommuting Options: Onsite Work Location: USA NC Fort Bragg Additional Work Locations: Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most. We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans