Intern, Sales Operations at Gen in USA - California, Mountain View

Summary: Gen is a company focused on operational strategy and excellence, seeking a Sales Effectiveness Intern to improve global sales processes using AI and data. The intern will help optimize workflows, enhance CRM systems, and provide actionable insights to the sales team. Responsibilities: - Stress-test and improve our AI. Push our deal intelligence tools in real scenarios, identify what’s off, and help make them actually useful for reps - Turn messy deal data into clear signals. Spot patterns across deals, regions, and channels—what’s working, what’s not—and translate that into actionable guidance - Teach AI how to “think” like a seller. Convert sales intuition into structured logic—defining what good looks like and how we guide decisions - Build out foundation behind the system. Create and refine the content powering our AI and onboarding (playbooks, deal guidance, knowledge materials) - Make onboarding exceptional. Turn our onboarding into something that prepares reps to run deals—by filling gaps, improving content, and continuously testing what sticks - Get hands-on with the data behind it all. Build and analyze Salesforce reports and dashboards to track pipeline health, conversion, and deal flow—and sanity-check what’s actually happening vs what the system says Required Qualifications: - You don't need to be a software engineer or information systems major — but you do need to think - You naturally look at any process and wonder how to improve it - You like figuring out how things work (and fixing them) - You can break down a problem and explain your thinking clearly - You're curious how GTM (go-to-market) teams operate—and will probably want to optimize those workflows across people, processes, and systems - You're interested in AI, data, or systems and crave seeing how it's applied to real life - You're comfortable working with human-centric workflows—not just abstract ideas - You'll come to work with genuine curiosity and swift action impulses - In this role, you'll help us build and improve how a global sales team actually works—using AI, data, and better systems - We're turning our customer relationship management (CRM) platform from a static system of record into a real-time, predictive deal intelligence platform. You'll help shape that - You'll also play a hands-on role in moving AI from experimentation into real adoption within a global sales organization - Stress-test and improve our AI. Push our deal intelligence tools in real scenarios, identify what's off, and help make them actually useful for reps - Turn messy deal data into clear signals. Spot patterns across deals, regions, and channels—what's working, what's not—and translate that into actionable guidance - Teach AI how to 'think' like a seller. Convert sales intuition into structured logic—defining what good looks like and how we guide decisions - Build out foundation behind the system. Create and refine the content powering our AI and onboarding (playbooks, deal guidance, knowledge materials) - Make onboarding exceptional. Turn our onboarding into something that prepares reps to run deals—by filling gaps, improving content, and continuously testing what sticks - Get hands-on with the data behind it all. Build and analyze Salesforce reports and dashboards to track pipeline health, conversion, and deal flow—and sanity-check what's actually happening vs what the system says - How a global, multi-channel sales org actually runs - How AI gets applied to real workflows (not just demos) - How to turn messy problems into structured, scalable solutions - How decisions that impact revenue actually get made - How to take something ambiguous and make it work in practice - Hands-on experience with technical platforms, applying AI, CRM insights, and data to real, active sales workflows - A results-backed resume, with clear ownership of initiatives that deliver measurable business impact - Highly transferable skills in analytical thinking, system design, and process optimization valued across roles and industries - Stronger business judgment and professional maturity, developed through exposure to real decisions - Proven experience operating in fast‑paced environments, contributing to time‑sensitive, revenue‑driven work Preferred Qualifications: - Bonus points if you've ever built something (even small) to fix a problem - Bonus points if you've ever automated a task because it annoyed you - Bonus points if you've ever used AI tools in a practical way (not just for fun) Required Skills: Customer Relationship Management (CRM), Artificial Intelligence (AI), Data Analysis, Salesforce Reporting, Dashboards, Sales Operations, Process Optimization, Analytical Thinking, System Design, Curiosity Benefits: Opportunity for bonus incentives, Competitive benefits package