Intern, Sales Operations at Gen in Mountain View, CA

Summary: Gen is a company focused on operational strategy and excellence in sales. The Sales Effectiveness Intern will assist in improving global sales team workflows using AI and data, and contribute to transforming the CRM platform into a predictive deal intelligence system. Responsibilities: - Stress-test and improve our AI - Push our deal intelligence tools in real scenarios, identify what’s off, and help make them actually useful for reps - Turn messy deal data into clear signals - Spot patterns across deals, regions, and channels—what’s working, what’s not—and translate that into actionable guidance - Teach AI how to “think” like a seller - Convert sales intuition into structured logic—defining what good looks like and how we guide decisions - Build out foundation behind the system - Create and refine the content powering our AI and onboarding (playbooks, deal guidance, knowledge materials) - Make onboarding exceptional - Turn our onboarding into something that prepares reps to run deals—by filling gaps, improving content, and continuously testing what sticks - Get hands-on with the data behind it all - Build and analyze Salesforce reports and dashboards to track pipeline health, conversion, and deal flow—and sanity-check what’s actually happening vs what the system says Required Qualifications: - You don't need to be a software engineer or information systems major — but you do need to think - You naturally look at any process and wonder how to improve it - You like figuring out how things work (and fixing them) - You can break down a problem and explain your thinking clearly - You're curious how GTM (go-to-market) teams operate—and will probably want to optimize those workflows across people, processes, and systems - You're interested in AI, data, or systems and crave seeing how it's applied to real life - You're comfortable working with human-centric workflows—not just abstract ideas - You'll come to work with genuine curiosity and swift action impulses - Stress-test and improve our AI - Push our deal intelligence tools in real scenarios, identify what's off, and help make them actually useful for reps - Turn messy deal data into clear signals - Spot patterns across deals, regions, and channels—what's working, what's not—and translate that into actionable guidance - Teach AI how to 'think' like a seller - Convert sales intuition into structured logic—defining what good looks like and how we guide decisions - Build out foundation behind the system - Create and refine the content powering our AI and onboarding (playbooks, deal guidance, knowledge materials) - Make onboarding exceptional - Turn our onboarding into something that prepares reps to run deals—by filling gaps, improving content, and continuously testing what sticks - Get hands-on with the data behind it all - Build and analyze Salesforce reports and dashboards to track pipeline health, conversion, and deal flow—and sanity-check what's actually happening vs what the system says - How a global, multi-channel sales org actually runs - How AI gets applied to real workflows (not just demos) - How to turn messy problems into structured, scalable solutions - How decisions that impact revenue actually get made - How to take something ambiguous and make it work in practice - Hands-on experience with technical platforms, applying AI, CRM insights, and data to real, active sales workflows - A results-backed resume, with clear ownership of initiatives that deliver measurable business impact - Highly transferable skills in analytical thinking, system design, and process optimization valued across roles and industries - Stronger business judgment and professional maturity, developed through exposure to real decisions - Proven experience operating in fast-paced environments, contributing to time-sensitive, revenue-driven work Preferred Qualifications: - Bonus points if you've ever built something (even small) to fix a problem - Bonus points if you've ever automated a task because it annoyed you - Bonus points if you've ever used AI tools in a practical way (not just for fun) Required Skills: AI application, CRM platform, Salesforce reporting, Data analysis, Process optimization, Analytical thinking, System design, Curiosity Benefits: Opportunity for bonus incentives, Competitive benefits package