Intern, Product at Gen in New York, NY

Summary: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands. They are seeking a Product & Operations Intern who will gain hands-on experience in product development and operational processes within a fast-paced technology environment. Responsibilities: - This role provides hands-on exposure to the product development lifecycle while also supporting key operational processes that keep our products running smoothly - The intern will work closely with Product, Engineering, and Customer Operations teams to help drive roadmap execution and maintain operational excellence - Product Support ongoing initiatives across the product roadmap - Assist in writing and refining product requirements - Track sprint tasks and support grooming of upcoming engineering work - Help coordinate cross-functional stakeholders to ensure deliverables stay on schedule Operations - Perform daily reconciliations for select products - Support investigation and resolution of customer support tickets - Identify and enhance existing operational procedures to improve efficiency and scalability - Assist in documenting workflows and process improvements Required Qualifications: - A current undergraduate or graduate student, rising junior/senior preferred - Experience with NLP models - Knowledge of AWS/cloud data platforms (Redshift, Snowflake) - Previous experience in building models / scores - Curious, proactive, and eager to learn in a dynamic, fast paced environment - Self-starter who's not afraid to try innovative ideas and learn by doing - Interest in product management and fintech - Visionary leader with a strategic mindset and a passion for leveraging data to drive decision making - Ability to thrive in a fast-paced, high-tech environment and manage complex problem Required Skills: NLP models, AWS/cloud data platforms Important Skills: Product management, Building models/scores Nice-to-Have Skills: Curious, proactive, Visionary leader, Self-starter Benefits: Flexible working options, Time off, Competitive pay, Benefits, Well-being programs