Intern AI & Innovation at Gen in USA - California, Mountain View

Summary: Gen is a company focused on AI and innovation, and they are seeking a Growth Intern to analyze user behavior and improve retention strategies. The role involves working with product teams to enhance user engagement and community relationships. Responsibilities: - Own Early Retention Signals - Track and analyze key behaviors (activation → repeat usage → habit formation) - Identify drop-offs in the user journey (e.g. after first session, day 1, day 7) - Surface insights on what separates retained vs. churned users - Build Product Feedback Loops - Talk to users (Discord, Reddit, interviews) and extract real insights - Turn qualitative feedback into clear product recommendations - Work closely with product to prioritize high-impact retention improvements - Drive Community Engagement - Help manage and grow Neo communities (Reddit, Discord, Twitter/X) - Engage users, respond to feedback, and identify emerging trends - Turn power users into early advocates / ambassadors - Launch Retention Experiments - Run scrappy experiments: - Onboarding improvements - Feature nudges - Lifecycle messaging - Measure impact and iterate quickly - Identify the 'Magic Moment' - Help define Neo’s core habit-forming use case - Analyze user behavior to find the moment where users say: → 'I can’t go back to my old browser' Required Qualifications: - Strong curiosity about user behavior, psychology, and products - Obsessed with why products succeed or fail - Comfortable working with data + qualitative insights - Strong communication skills (you'll talk to real users) - Self-starter — able to operate in ambiguity and move fast Preferred Qualifications: - Experience managing online communities (Discord, Reddit, etc.) - Familiarity with growth frameworks (activation, retention, loops) - Interest in AI products / browsers / future of computing Required Skills: User behavior analysis, Community management, Data analysis Important Skills: Growth frameworks Nice-to-Have Skills: Curiosity about psychology, Interest in AI products Benefits: Opportunity for bonus incentives, Competitive benefits package