Sr. Software Engineer - Applied AI at GEICO in Palo Alto, CA

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Sr. Software Engineer – Applied AI****Position Summary​​GEICO is seeking an experienced Sr. Software Engineer to join our Unified Communications Service Engineering (UCSE) group and lead the development of cutting-edge AI product development. This role is ideal for candidates with deep expertise in building products powered by AI models, with a particular focus on working with large language models (LLMs). You will help drive our insurance business transformation as we transition from a traditional IT model to a tech organization by designing, developing, and deploying core consumer experiences that leverage AI, ensuring they are robust, scalable and production ready. ​ Position Description The Unified Communication Service Engineering team is transitioning disparate customer communication touchpoints into a world class services company by building the foundational voice, chat, text, email and core contact center experiences for sales, service and claims operations used by 20,000 GEICO contact center agents, field adjusters and sales representatives sell, endorse, and service more than 80 million customers and prospective customers.Our Sr. Software Engineer is a lead member of the engineering team working across the organization to build delightful and friction-less product experience for our customers and drive transformative change in the industry by harnessing the power of Generative AI. Our team thrives and succeeds in delivering high-quality products and services in a hyper-growth environment where priorities shift quickly. The ideal candidate has broad and deep technical knowledge, typically ranging from front-end UIs through back-end systems and all points in between. Position Responsibilities ​**​As a Sr. Software Engineer, you will:

• Identify AI opportunities: Evaluate and prioritize opportunities to automate business processes using AI, intelligent workflows, and agent-based systems.

• Design and ship applied AI solutions: Architect, build, and deploy AI solutions for high-value workflows including automation, document intelligence, decision support, and intelligent assistants.

• Build agentic workflows: Design and implement AI agents and agentic workflows that orchestrate tools, APIs, reasoning steps, and business logic to automate complex processes at scale.

• Own production systems: Develop services that meet high standards for scalability, resilience, performance, security, and availability.

• Leverage knowledge graphs: Use knowledge graphs to enhance reasoning, entity relationships, context retrieval, and multi-step workflows.

• Partner across functions: Collaborate with product, engineering, operations, and analytics partners to co-create scalable AI solutions and translate business needs into robust technical designs.

• Mentor and upskill others: Coach engineers and scientists in AI, LLMs, and agentic workflow design through pairing, reviews, and architectural guidance.

• Drive innovation: Explore new models, frameworks, and reasoning techniques and apply them thoughtfully to real-world challenges.

• Influence architecture: Provide technical guidance on architecture, experimentation, and deployment within and across teams.

• Experiment and evaluate rigorously: Run end-to-end experimentation, including hypothesis definition, measurement, validation, and iterative improvement in production environments.

• Model best practices: Establish and promote engineering best practices for reliability, interpretability, safety, governance, and monitoring of production AI systems.

What We Are Looking For (Must Have)

• Experience: 5+ years of professional software engineering or applied machine learning experience, including 1+ years working with Generative AI or LLM-based systems in production.

• Hands-on AI engineering: Strong experience with Python and modern AI frameworks such as LangChain, LangGraph, LangSmith, LlamaIndex, Hugging Face, and OpenAI or Anthropic APIs.

• Production AI delivery: Demonstrated experience designing, building, and operating production AI systems, including agentic workflows and intelligent automation features.

• Systems engineering excellence: Proven track record building scalable, resilient, secure, and maintainable systems that run reliably in production.

• AI & data architectures: Strong understanding of agent architectures, workflow orchestration, retrieval-augmented generation, vector databases, and knowledge graph integration.

• Cross-functional collaboration: Ability to work deeply with engineers, product managers, and domain experts to co-create solutions.

• Mentorship: Experience mentoring engineers and helping others grow in AI, LLM, and agent-based system design.

• Business impact: History of delivering measurable business outcomes with AI solutions.

• Distributed systems fundamentals: Strong competency in distributed systems, service design, performance optimization, and reliability engineering.

Nice to Have

• Advanced GenAI capabilities: Experience building domain-tuned LLMs, vector reasoning techniques, or specialized retrieval architectures.

• Regulated domains: Experience in insurance, financial services, or other regulated industries.

• Java ecosystem: Experience deploying AI components in Java ecosystems (e.g., Spring AI, LangChain4j, Embabel).

• Deep domain modeling: Background in document intelligence, fraud or anomaly detection, or complex ontology and knowledge graph design.

• AI safety & governance: Familiarity with AI safety practices, evaluation frameworks, monitoring, and regulatory compliance.

• Executive communication: Ability to clearly communicate complex technical topics to senior leadership and non-technical stakeholders.

Education

• Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience

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Annual Salary $80,000.00 - $215,000.00 The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.