Roadside Service Dispatcher at GEICO in Tucson, AZ

Summary: GEICO is a leading insurance company that offers quality coverage to millions of customers. They are seeking an Emergency Roadside Service Dispatcher to provide support to policyholders experiencing vehicle issues, including dispatching services and ensuring customer satisfaction. Responsibilities: - Providing support for policyholders with vehicle issues by locating locksmiths or dispatching tow trucks - Participating in a fully paid and comprehensive training program to prepare for the role - Supporting customer satisfaction through outstanding service Required Qualifications: - Experience providing outstanding customer service by fostering trust and growing customer satisfaction - Strong computer proficiency and typing ability – experience with Microsoft Office, e-mail, Web-enabled applications, and database software - Ability to effectively communicate, verbally and in writing, and willingness to expand on these abilities - Ability to work comfortably and grow in a fast-paced, high-volume call center environment - Willingness to learn new skills and ability to adjust to changes quickly - Open to feedback to support your performance and development - Eagerness to explore new skills and different career paths - Minimum of high school diploma or equivalent - This role will require that candidates work from the GEICO office at 3050 South Martin Luther King Jr Way, Tucson, AZ 85713 Required Skills: Microsoft Office, Web-enabled applications, Database software, Typing, Openness to feedback Benefits: Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being., Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance., Access to additional benefits like mental healthcare as well as fertility and adoption assistance., Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.