Director, Agency & Carrier Performance at GEICO in Tampa, FL

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities.

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose.

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

Director, Agency & Carrier Performance

Confidential Job Description

Primary Position Objective

Under general direction, the Director, Agency & Carrier Performance provides strategic leadership for sales and service execution across agency and third‑party distribution models. This role is accountable for driving performance, quality, and operational effectiveness within a multi‑carrier, property & casualty (P&C) insurance environment.

The Director serves as a senior external representative for GEICO, engaging directly with carrier partners and agencies to align expectations, resolve issues, and strengthen long‑term relationships with minimal oversight. While operating within a regulated environment, the focus of this role is on business outcomes, partner performance, and sustainable growth, balancing risk management with practical execution.

Key Responsibilities

Agency, Carrier & Third‑Party Performance

• Provide strategic oversight of performance across multiple carrier relationships within an agency distribution model.
• Act as a primary GEICO representative to carrier partners, leading discussions related to performance outcomes, operational alignment, and continuous improvement with a high degree of independence.
• Build and maintain strong, credible relationships with agencies and carriers to ensure consistent execution and alignment with business objectives.
• Evaluate agency and carrier performance, effectiveness, and return on investment, recommending strategic adjustments to maximize business impact.
• Partner with internal leaders to align agency and carrier execution with enterprise sales, service, and growth strategies.

Risk Awareness & Quality Enablement

• Maintain awareness of regulatory, licensing, and carrier requirements as they relate to agency‑distributed P&C business, ensuring they are appropriately incorporated into operational practices.
• Monitor complaint trends, audit outcomes, and quality indicators to identify themes that may impact business performance or partner relationships.
• Drive timely remediation and alignment when issues arise, escalating strategically when broader business or carrier impacts are identified.

Data Analysis & Business Insights

• Leverage performance, quality, and partner data to identify trends, root causes, and opportunities for improvement across agency and carrier channels.
• Prepare and deliver executive‑level insights and recommendations related to agency performance, carrier health, and operational risk.
• Translate complex data into clear, actionable guidance for senior leadership and external partners.

Process Optimization & Continuous Improvement

• Review and evolve agency‑ and carrier‑driven processes to improve efficiency, consistency, and scalability across the distribution model.
• Lead change initiatives in response to business growth, carrier expectations, or operational opportunities.
• Measure the effectiveness of changes post‑implementation and adjust strategies to ensure sustained results.
• Provide regular updates to leadership on performance trends, risks, and opportunities across agency and carrier partners.

Qualifications

• Bachelor’s degree required.
• Significant experience in Property & Casualty insurance, with deep exposure to agency distribution and multi‑carrier environments.
• Demonstrated success managing and influencing multiple carrier relationships within an agency model.
• Proven ability to represent an organization externally with credibility and confidence, including direct engagement with carrier partners and agencies without extensive oversight.
• Strong leadership experience operating in complex, matrixed environments.
• Highly developed analytical skills with the ability to translate performance and risk data into strategic action.
• Exceptional written and verbal communication skills, including experience engaging senior executives and external partners.

Leadership Expectations

• Operates as a trusted business leader who balances risk awareness with practical, results‑driven execution.
• Anticipates performance and operational challenges before they impact agencies, carriers, or customers.
• Builds durable partnerships with carriers and agencies through credibility, transparency, and sound judgment.
• Leads with accountability, integrity, and strategic perspective in complex, high‑visibility situations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind. You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.