Customer Service Representative (20-44 Personal… at GEICO · Tampa

Summary: GEICO is a leading insurance company that values innovation and customer satisfaction. They are seeking a Customer Service Representative to provide excellent service to policyholders by answering billing questions, making policy changes, and offering recommendations. Responsibilities: - SERVICES Property, Automobile, Recreational Vehicle, and Umbrella Insurance, SELLS acceptable Property and Umbrella new business policies to existing GEICO customers via telephone and computer - PROVIDES product service and other information in connection with insurance policies - USES keyboard, mouse and multi-tasks for approximately 90% of workday to INPUT applicant insurance information OBTAINED by telephone - PROVIDES product services and other information for multiple lines of business and/or MAKES RECOMMENDATIONS by telephone about GEICO products, coverages, services, and policies - ENTERS information into the computer to determine risk acceptance, prepare rates, and send policy documents - ASKS customers to buy policies and HANDLES responses such as objections or obstacles via telephone - Accurately DOCUMENTS sales requests and updates policy applications and databases via PC - SPEAKS approximately 90% of the day with internal and external customers in a way that BUILDS GEICO’s customer base and promotes customer satisfaction through efficient, accurate, and courteous interactions - ACCESSES and UTILIZES multiple software applications that may require simultaneous use - USES headset and telephone keypad to record time, accept incoming calls or make outbound calls related to the sales agent job - ADHERES to the Code of Conduct, company policies, and operating principles - MEETS attendance standard at business location, to perform necessary job functions and to facilitate interaction with supervisors and co-workers - MEETS the requirements specified below - Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking - Must be able to speak in a professional manner by telephone - Must be able to attain and maintain the required licenses issued by the insurance departments of various states - Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues - Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills - Must be able to multi-task - Must be able to learn and apply large amounts of technical and procedural information Required Qualifications: - 20-44 Personal Lines -OR- 2-20 P&C license is REQUIRED - Experience providing outstanding customer service - Solid computer and multi-tasking skills - Ability to effectively communicate, verbally and in writing - Ability to work comfortably in a fast-paced, high-volume call center environment - Minimum of high school diploma or equivalent - Must be able to, with or without accommodation, perform the essential functions which include, but are not limited to seeing, hearing, typing and speaking - Must be able to speak in a professional manner by telephone - Must be able to attain and maintain the required licenses issued by the insurance departments of various states - Must be able to handle heavy call volume in a fast-paced work environment, resolve complex business problems and handle complicated customer issues - Must be able to follow complex instructions, resolve conflicts or facilitate conflict resolution, and have strong organization/priority setting skills - Must be able to multi-task - Must be able to learn and apply large amounts of technical and procedural information Required Skills: 20-44 Personal Lines license, 2-20 Property and Casualty (P&C) license, Call Center Operations, Insurance Policy Processing, Insurance Product Knowledge, Computer Keyboarding, Technical and Procedural Information Application Benefits: Many associates see a base salary increase of 10% within their first year as a Customer Service Representative. Top associates can see increases up to 15%!, Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being., Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance., Access to additional benefits like mental healthcare as well as fertility and adoption assistance., Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.