Sr. Director, Service Partnerships - Sutter at GE HealthCare in Remote

Sr. Director, Service Partnerships - Sutter Location: Remote Job Description Summary In this role, the Senior Director will drive overall client satisfaction by providing business and program management leadership of the GE-Client service partnership and delivering a total GE HealthCare solution. This position is responsible for managing the success of the service relationship with a large customer in order to achieve the goals and objectives identified by the customer and GE HealthCare. The position provides the client with a single point of contact for GE HealthCare service and operational commitments throughout the partnership term, developing a strategy to ensure client satisfaction, retention, and growth working in close alignment with the Key Account Executive, Commercial Program Manager, regional service teams, and functional centers of excellence within GE HealthCare. About GE HealthCare GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world‑changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Roles and Responsibilities Serve as the primary customer interface to GE HealthCare for all matters relating to the Service Partnership, building a long‑term, strategic alliance to exceed contractual obligations and protect against competitive threats. Implement robust processes and formal reporting to track program and project progress against agreed plans, including KPI metrics, operational risk, cost, and variation controls. Establish internal and external operational mechanisms to manage long‑term project liabilities and profitability, ensuring safety, quality, and financial objectives are achieved. Act as customer advocate to internal management, maintaining awareness of all program issues and ensuring clear enterprise‑wide communication. Represent GE HealthCare in all project‑related business and contractual discussions, ensuring timely completion of acceptance certificates and variation agreements. Organize and lead program, technical, and operational reviews with customers and provide regular updates to internal leadership. Drive operational excellence and efficiency initiatives in collaboration with customers and GE HealthCare teams, sharing best practices across the enterprise. Required Qualifications Bachelor’s degree 8+ years of experience in Healthcare Project/Program Management or Service Leadership 5+ years of direct people leadership experience Strong communication skills with the ability to synthesize complex issues Proven ability to build rapport and influence at all organizational levels Willingness to travel at least 50% Must reside in the Northern CA area or if in close proximity, be willing to travel frequently to Northern CA Desired Characteristics Strong analytical skills and business acumen, including P&L and operational planning knowledge Experience working with hospital administration and healthcare service lines Client‑facing experience in consulting, project management, or process improvement (Lean/Six Sigma) GE HealthCare Diagnostic Imaging and Clinical Services experience Exceptional written, oral, interpersonal, and leadership skills Demonstrated ability to lead, plan, document, and execute complex program Our Culture & Rewards We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus; and drive ownership—always with unyielding integrity. Our total rewards are designed to unlock your ambition by providing competitive salary, comprehensive benefits, and flexibility—supported by a culture of collaboration, care, and growth opportunities. We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $188,640.00-$282,960.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement. Additional Information GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable). While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees. Relocation Assistance Provided: No