Responsibilites

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients

• Perform troubleshooting and basic service repairs on customer equipment

• Assist more experienced field engineers with equipment installations and more complex repairs

• Proactively engage with other team members to ensure appropriate solution for the customer

• Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction

• Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.

• Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently

• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

Required Qualifications:

• Educational and Technical Requirements

  • Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment

  • Or high school diploma/GED and 4 years of relevant experience

  • Or a graduate of the GEHC Apprentice Program

• Must have and maintain a valid Driver’s License

• Experience with Web applications as well as Microsoft suite of products

• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

• Ability to be available after hours and/or work a rotating on-call schedule including weekends

• Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

Preferred Qualifications

• Technical capabilities in (MR and CT)

Physical Requirements

• Ability to lift, carry push and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.

• Ability to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.