Defense Customer Service Lead at GE Aerospace · Seoul

Defense Customer Service Lead Location: Seoul Job Description Summary Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. Job Description Company Overview: Are you ready to see your career take flight? At GE Aerospace, we believe the world works better when it flies. We are a world-leading provider of jet engines, components, and integrated systems for commercial and military aircraft. We have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Role Overview: Facilitate order management - process order intake, input into internal systems. Connect to customer portals and systems. May support forecasting, billing and collection activities. Key contact for customer inquiries, customer complaint (issue) resolution process. Work with operations to understand and communicate commits and status to customers. Focal point for Defense Acquisition Program Administration services contracts Repairs order entry and fulfillment Provide updates bi-weekly to customers and monthly face to face meetings Support fleet sustainment requirements May also engage in sales activities for assigned customers. Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding. Ideal Candidate: The ideal candidate brings experience with engine component repair and overhaul. Exposure to ROKAF (Korean Air force) supply chain and customer experience a plus. Proficiency in working with cross‑functional teams. Exposure to turbine engine and accessories maintenance, repair and overhaul (MRO) suppliers /facilities. Knowledge of Sourcing or materials processes and the ability to understand stringent aerospace safety and quality requirements. Problem solving and continuous improvement will be tenets of the role as well. Required Qualifications: This role requires 3 years of experience in the Services & Customer Order and Fulfillment. Knowledge level is comparable to a Bachelor's degree from an accredited university or college (or a high school diploma with relevant experience). Preferred Qualifications: Strong oral and written communication skills. Ability to document, plan, market, and execute programs. At GE Aerospace, we have a relentless dedication to the future of safe and more sustainable flight and believe in our talented people to make it happen. Here, you will have the opportunity to work on really cool things with really smart and collaborative people. Together, we will mobilize a new era of growth in aerospace and defense. Where others stop, we accelerate. Additional Information Relocation Assistance Provided: No