Analyst, IT Service Desk (Campus) at GCM Grosvenor in New York, NY

Summary: GCM Grosvenor is a dynamic alternative investment management firm seeking an IT Service Desk Analyst in their Technology department. The role involves providing first-line support for enterprise hardware and software issues, collaborating with Infrastructure and Cybersecurity teams, and participating in various end-user technology projects. Responsibilities: - Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.) - Provide end users with regular updates on their requests or issues - Order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff) - Provide information and training to end users as it relates to IT products and services managed by the Service Desk - Perform troubleshooting (in person or remote) through diagnostic techniques - Escalate issues to the appropriate technology teams if the Service Desk cannot handle - Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis, research, design, documentation, implementation, and troubleshooting - Document self-service instructions for end users and knowledge base articles for the Service Desk team - Define, manage, and continuously improve processes related to end user support - Perform related duties as assigned Required Qualifications: - Graduating with a B.A./B.S. degree in Spring 2026 with a concentration in Computer Science, Engineering, Management Information Systems, Analytics, or related field - Experience supporting Microsoft OS and applications including Microsoft Office and Windows 11 - Classroom knowledge with at least one programming or scripting language such as PowerShell (a big plus), Python, C#, JavaScript, etc - Demonstrated team player, self-starter, and independent thinker - Superior customer service skills, interpersonal skills, and work ethic - Ability to adapt to a rapidly changing environment - Strong interest in learning new technologies and helping users with technical issues and questions - The ability to articulate your thoughts in a clear and concise manner to both business users and IT staff through written correspondence, presentations and/or meetings - Strong verbal and written communication skills Preferred Qualifications: - Experience with Microsoft 365 is a plus - Experience using AI solutions like ChatGPT Enterprise and Microsoft Copilot is a plus - Experience with Mac OS and Apple iOS is a plus Required Skills: Microsoft 365, Windows 11, PowerShell Important Skills: Python, C#, JavaScript, Microsoft Endpoint Manager Nice-to-Have Skills: Customer service skills, Interpersonal skills, Communication skills, Adaptability, Team player Benefits: Comprehensive healthcare coverage (including medical, dental, vision and life insurance), Flexible spending accounts, Employer sponsored retirement plan, Paid time off, Parental leave, Short-term and long-term disability, Other care/wellness programs