Field Operations Dispatcher I at GCI Communication Corp. in Remote

Summary: GCI Communication Corp. is a telecommunications company providing critical services in Alaska. They are seeking a Field Operations Dispatcher I to manage dispatching and logistical support for service assignments, ensuring timely and efficient operations. Responsibilities: - Prioritize and dispatch timely and efficient client assignments and trouble service appointments - Monitor queues and schedules, assign tasks, and adjust to changing priorities - Maintain regular contact with field personnel regarding field and technical issues providing support to adjust service levels based on client calls - Coordinate logistics for all technicians - Place outbound calls to clients both pre- and post- services - Close out work orders, documents, and verify daily logs - Schedule and resource allocation for implementation, ensuring daily routes meet drive time, on-time guarantee, productivity, and skill set - Maximize technicians’ quotas and minimize the need for overtime and contractors - Coordinate and ensure proper assignment of department tools, vehicles, maintenance, and weekly inspections Required Qualifications: - A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis - High School diploma or equivalent - Minimum of one (1) year of experience in general office, customer service, or other relevant work experience Preferred Qualifications: - Minimum of six (6) months dispatch experience in a service, technical support, or task management environment - Progressively complex dispatch skills - Associate degree in related field - Telecommunications experience - Relevant telecom industry or job specific certifications Required Skills: Dispatch experience, Logistical support, Customer service Important Skills: Telecommunications experience, Technical support, Task management Nice-to-Have Skills: Proficient computer skills, MS Office knowledge, Safety compliance, Teamwork, Communication, Accountability, Collaboration, Customer focus, Reliability, Results-oriented