Customer Relationship Manager - New Berlin, WI at GCG · New Berlin

Overview

CableMaster, a GCG Company, supports OEM customers by developing custom wire and cable solutions that are built, tested, and delivered to meet specific application requirements. Many of these programs begin with a need—not a defined product—requiring close collaboration to move from concept through production.

As our Customer Relationship Manager, you will play a central role in helping move these opportunities forward. You’ll work directly with customers to understand their applications, challenges, and requirements, then coordinate internally with engineering, procurement, and production teams to translate those needs into manufacturable solutions.

This role goes beyond traditional account management. You will help develop new OEM opportunities, maintain momentum across longer project timelines, and ensure alignment between customer expectations and internal execution. Success in this position comes from staying organized, following through on details, and keeping communication clear across all parties involved.

This is an on-site role based in New Berlin, WI, working closely with our sales, manufacturing, and operations teams.

What You’ll Do

Program & Project Coordination

• Support OEM customer programs from early-stage opportunity through quotation, design-in, launch, and ongoing production
• Maintain project timelines, milestones, and follow-up actions to keep work progressing
• Track progress, identify risks or delays, and coordinate next steps across teams
• Help maintain continuity across longer-cycle opportunities and evolving requirements

Customer Account Support

• Serve as a primary point of contact for assigned OEM accounts and program activity
• Build strong working relationships through responsiveness, follow-through, and clear communication
• Provide updates on timelines, project status, and requirements
• Help ensure a high level of customer satisfaction throughout each phase of the program

Commercial & Quotation Support

• Assist in progressing opportunities from initial inquiry through quoting, approval, and launch readiness
• Coordinate with sales and internal teams to align on customer needs, pricing, and timing
• Support quoting activity and related follow-up
• Help manage changes, updates, and ongoing communication tied to active programs

Cross-Functional Collaboration

• Partner with engineering, procurement, operations, supply chain, customer service, and quality teams
• Help facilitate communication between internal teams and customers
• Participate in project discussions, status updates, and follow-ups
• Escalate issues as needed and support resolution efforts

Communication & Administration

• Maintain organized project documentation, timelines, and communication records
• Provide clear updates on project status, open items, and next steps
• Utilize ERP, CRM, and Excel to track activity and support reporting
• Assist with internal updates and customer-facing communication as needed

What You’ll Bring

• 5+ years of experience in project coordination, account management, or customer-facing roles within a manufacturing, industrial, or OEM environment
• Ability to manage multiple priorities and maintain organization across longer-cycle customer programs
• Strong communication skills and comfort working with both customers and internal teams
• Solid problem-solving skills and attention to detail
• Experience working cross-functionally in a fast-paced environment
• Proficiency with Microsoft Office (Excel, Word, Outlook)
• Familiarity with ERP systems, CRM platforms, or project tracking tools

Preferred

• Experience in wire and cable, custom assemblies, or related industries
• Exposure to OEM programs, design-in opportunities, and product launches
• Technical aptitude and ability to understand product specifications and applications

What We Offer

• Competitive annual salary of $70,000 to $80,000 dependent on experience and annual bonus opportunity
• Comprehensive benefits package including medical, dental, vision, and life insurance coverage for eligible employees
• Multiple medical plan options, including HSA-eligible plans, with coverage for preventive care services
• Health Savings Account (HSA) available with tax advantages and long-term savings potential
• Employer-provided life and AD&D insurance, with additional voluntary coverage options available
• Short- and long-term disability insurance options to support income protection
• Access to employee support resources, including an Employee Assistance Program (EAP) and virtual care services

Our Use of AI in Recruiting

At GCG, we use AI technology to assist with our interviews by automating note-taking, allowing our hiring teams to focus fully on the conversation. This technology supports efficiency and accuracy in capturing candidate insights during interviews but is not used to evaluate resumes. All resume reviews and candidate assessments are conducted directly by our corporate recruiting team and hiring managers to ensure a thoughtful, human-centered approach.

About CableMaster

CableMaster, a GCG company, is a custom wire and cable distribution and manufacturing partner based in Milwaukee, Wisconsin. The company specializes in cord sets, cable assemblies, wire harnesses, and bulk wire and cable solutions for OEMs and electrical product distributors.

Working closely with customer engineering and design teams, CableMaster delivers high-quality components that meet demanding technical requirements while helping to optimize installation efficiency and cost. The company also supports customers through strong quality assurance practices, supply chain expertise, and vendor-managed inventory programs designed to keep production moving and minimize disruptions.

CableMaster serves customers across a variety of industries, including lighting, food service equipment, electronics, industrial equipment, power generation, home generators, and telecommunications.

About GCG

At GCG, our mission is to power, connect, and automate our world. With the responsive DNA of a startup and the size of a global leader, we offer top brands and extensive value-added services that make us an invaluable partner to our customers in multiple industry verticals across the globe. We are committed to meeting the needs of our customers, while focusing attention on our responsibility to the environment, our associates and the communities we serve.

This job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this classification. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

GCG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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