Gateway Casinos→
IT Service Desk Analyst at Gateway Casinos in Etobicoke, Ontario, CA
Skills
Job Description
Description
Job Type: Full Time - Contract - 18 months
Salary: $60,057
We Provide
- Full benefits package for full-time employees
- Retirement savings plan
- Exciting, supportive and fun work environment
- Family and friends discounts on travel, tech, food, beverage, and fitness
- Development and training opportunities
The Position
The IT Service Desk Analyst serves as the first point of contact for support requests by efficiently prioritizing, logging, and performing initial troubleshooting for all incoming inquiries from internal and external users. Communication is handled professionally and courteously via phone and email. This role may require availability to work evenings, nights, and weekends.
Key Responsibilities
- Perform initial troubleshooting of all Gateway applications and websites, desktop and mobile-related operating systems, other 3rd party software, and peripheral devices such as printers, scanners, etc.
- Be the point of escalation and provide support for issue resolution in the event of major incident management.
- Assist users in the resolution of problems related to systems operations.
- Resolve ticket escalations of user computer issues.
- Cordially and professionally interact with customers, vendors, superiors, peers, and others
What You Bring
- Experience: 3-5 years as a Service Desk Analyst or in a corporate technical support role.
- Education: Post-secondary Diploma or Degree in Computer Systems.
- Networking: Working knowledge of LAN/WAN, TCP/IP, routing, switching management, and security setup (wired and wireless).
- Hardware: Experience installing, repairing, and diagnosing problems with PCs, servers, Mac computers, and peripherals.
- Software & OS: Proficiency in Windows (7/10), Mac OS, and MS Office (Project, Excel, Word, Visio, PowerPoint).
- Systems Administration: Experience with MS Active Directory and MS Exchange (2003–2016).
- Technical Tools: Knowledge of automated deployment, monitoring tools, and transaction monitoring.
- Methodologies: Previous experience with ITIL methodologies.
- Communication: Excellent interpersonal and communication skills with the ability to explain technical concepts in user-friendly language.
- Industry Knowledge: Understanding of casino products (slots and table games) or similar environments is an asset.
Who We Are
Gateway Casinos & Entertainment Limited (“Gateway”) is one of the largest and most diversified gaming and entertainment companies in Canada with 31 gaming properties in British Columbia, Ontario and Alberta. Across its entire portfolio, Gateway currently employs approximately 7,200 people and features approximately 391 table games (including 31 poker tables), 14,288 slots, 81 food and beverage outlets and 564 hotel rooms.
Gateway has been in the business of gaming and entertainment in Canada for more than thirty years and continues to evolve and expand its renowned offerings, including developing casino and restaurant brands. The Gateway to Your Future starts with us.
Gateway celebrates and empowers our team members, who make it all possible. A career at Gateway means working with great people, being recognized for your unique contribution and career advancement opportunities across our 31 locations. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment. See for yourself what it’s like to be on a team that values your vision, skill and energy.
This job posting is for an existing vacancy.
Gateway does not utilize any form of artificial intelligence (AI) in the screening, assessment, or selection of applicants.