Manager, Menu Administration and Implementation. at gategroup · Remote

Annual Hiring Range:

• $85,000-$90,000 Per Year

Benefits

• Paid time off
• 401k, with company match
• Company sponsored life insurance
• Medical, dental, vision plans
• Voluntary short-term/long-term disability insurance
• Voluntary life, accident, and hospital plans
• Employee Assistance Program
• Commuter benefits
• Employee Discounts

Main Duties and Responsibilities: 

• Primary menu and recipe administration owner for customer. 
• Leads a team responsible for the following.
• a. Using database and web-based systems to create and maintain timely and accurate recipe/ menu specification data. Data points include materials, yields, sourcing data, photos and recipe instructions. 
• b. Maintain Pre-Select Customer Text and Food Service Receipt Text
• c. Work with the Customer Asset/Equipment team to verity spec sheet data and timelines required for implementation
• d. Maintain an organized system of coding for current and new codes Domestically and worldwide including all Special Meals 
• Adheres to robust data integrity process of reviewing and approving final recipes and menus before publication. 
• Works closely with the customer, gategroup and external partners to support successful delivery of the end-to-end data process. 
• Recruits, trains, and develops members of the team, then monitors performance of assigned team staff and promotes opportunities for career development.
• Responsible for Customer Relationship Management (CRM) requirements and internal Leadership expectations.  
• Continuously seeks ways to improve the Menu Development process and the service offered to customers.  
• As requested by customer, provides analytical and technical guidance and process support to customer. 
• As requested by customer, provides system related guidance on menu equipment to the customers’ galley planning team.  
• As requested, provides system technical information related to product displacement, discontinuance and substitution scenarios. 

Qualifications 

Education: 

• Bachelor’s degree or equivalent required. 

Work Experience: 

• Experience in a high-volume or the airline industry focused on data analytics is preferred
  3-5 years’ experience leading teams responsible for managing complex data and processes to tight deadlines.
  Account management experience, working with various levels of leadership and building customer relationships. 

Technical Skills: (Certification, Licenses and Registration) 

Core Competencies Required: 

• Ability to prioritize and successfully manage multiple projects/deadlines simultaneously. 
• Proactive, attention to detail and time management
• Analytical, goal oriented and strategic
• Ability to resolve problems by collecting data, establish facts, drawing valid conclusions
• Strong leadership, interpersonal and relationship development skills
• Strong work ethic, ability to remain calm under pressure, professional and adaptable

• 100% remote except for internal meetings/events and customer in person meetings.

• Catering kitchen, airport environments, and 3rd party catering establishments (40%) 

• Regular and on-time attendance  

• Hours regularly exceed 40 hours per week 

gategroup Competencies Required to be Successful in the Job: 

• Thinking – Information Search and analysis & problem resolution skills 

• Engaging – Understanding others, Team Leadership and Developing People 

• Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively 

• Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus